Assistant Manager - Truck Service

TravelCenters of America • Wheat Ridge, CO

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About The Position

The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. The role helps lead technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers professionally and accommodatingly, while helping return travelers to the road better than they came. The position supports team leadership, customer service, department performance, and the effective management of people, products, services, and facility processes. It also helps uphold safety and operating standards and company guidelines for vendor relationships.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with other managers.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree.
• Supervisory experience in a convenience store, truck service, travel center, or related business.
• Knowledge and understanding of the Truck Service business.
• Interest in developing a career within the Truck Service division.

Responsibilities

• Lead by example and inspire the team to meet or exceed company performance standards and improve the Truck Service department.
• Develop a trusting atmosphere that welcomes feedback from team members and guests; coach and performance-manage staff according to company policy.
• Recruit, hire, train, and retain high-quality team members according to company guidelines, and foster a culture where team members feel respected and recognized.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers professionally and accommodatingly.
• Conduct visual inspections to ensure products and services are available.
• Help achieve financial objectives through effective management of people, products, services, and facility processes, with a focus on revenue and profit.
• Follow safety standards and operating procedures.
• Follow company guidelines for vendor relationships.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED