Assistant Manager - Truck Service

TravelCenters of America • Albuquerque, NM

25d

About The Position

The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. The role helps lead technicians as they troubleshoot, diagnose, and repair heavy-duty trucks and trailers in a professional and accommodating manner, helping return travelers to the road better than they came. The Assistant Manager supports team performance, customer service, staffing, department financial objectives, safety, and operating standards.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with other managers.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree.
• Supervisory experience in a convenience store, truck service, travel center, or related business.
• Knowledge and understanding of the Truck Service business.
• A leader who sets an example while working alongside team members.
• Interest in growing a career within the Truck Service division.

Responsibilities

• Lead by example and inspire the team to meet and exceed company performance standards and improve the Truck Service department.
• Develop a trusting environment that welcomes feedback from team members and guests; coach and manage staff performance according to company policy.
• Recruit, hire, train, and retain high-quality team members in accordance with company guidelines, fostering a culture of respect and recognition.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Conduct visual inspections to ensure products and services are available.
• Help achieve financial objectives through effective management of people, products, services, and facility processes, with a focus on revenue and profit.
• Follow safety and operating standards.
• Follow company guidelines for vendor relationships.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED