Assistant Manager, Store

Hollywood Feed•Wilmington, NC

21d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in enhancing business performance and customer satisfaction, following Hollywood Feed’s policy to “Do what is right by the customer.” The role oversees team members, helps direct store operations, supports employment-related matters, manages inventory activities, and provides customer service. The position requires at least 40 hours per week, closing the store three nights per week, attending in-person Assistant Store Manager Meetings, and safely driving a company vehicle to deliver Same Day Delivery orders. The listed hourly wage is $19.61 to $23.00.

Requirements

Commitment to animals and their owners.
Strong verbal communication and active listening skills.
Proven sales and customer service abilities.
Knowledge of store products or ability to learn quickly.
Ability to operate or learn the point-of-sale system.
Valid driver's license and at least two years of driving experience, including the learner's permit period.
Ability to use company-approved biometric authentication systems and safely operate company equipment incorporating biometric, video, audio, and other safety technologies.
Must be at least 18 years old.
Ability to lift 50 pounds overhead and repeatedly stock shelves.
Ability to bend, kneel, push, pull, reach, and twist frequently.
Ability to stand and walk for 8–10 hours.
Ability to climb ladders often to access products.
Must meet the Safe Driving Policy and be willing to drive a company delivery vehicle.
High school diploma or equivalent.
Ability to work a minimum of 40 hours per week.

Responsibilities

Oversee team members, facilitate effective communication with customers, assist as needed, and implement instructions from the Store Manager.
Manage and direct the daily tasks and responsibilities of team members.
Conduct or assist with timely and constructive performance evaluations when requested by the Store Manager.
Support the Store Manager with employment-related matters, including administering disciplinary actions and terminations in accordance with company policies.
Close the store three nights per week.
Attend Assistant Store Manager Meetings in person.
Safely operate company vehicles and deliver Same Day Delivery orders according to company policies, procedures, and safety standards.
Use the point-of-sale system to process and receive orders accurately, research and track purchases, check out customers, create customer accounts, and open and close registers.
Perform inventory management duties, including physical inventory and cycle counts.
Help place and rotate merchandise to attract customer attention.
Maintain inventory data and merchandise availability through spot inventory counts and checks.
Perform six of the 12 Cycle Counts to determine store inventory accuracy.