Assistant Manager: Ski & Ride School - Hourly

Vail Resorts • Stowe, VT

3d • $27 - $32

About The Position

The Assistant Manager of Ski & Ride School is an operational leader who supports the daily execution, quality, and success of ski and snowboard programming. The role focuses on operational excellence, quality control, guest and employee experiences, staffing, scheduling, labor management, and staff development. The Assistant Manager works with the Senior Manager, Managers, Supervisors, Administrative Assistants, and other resort departments to support seamless operations, exceptional guest service, and high-quality lesson delivery across Ski & Ride School programs.

This is a winter seasonal, full-time position for the 2026/2027 season. The stated starting wage and expected pay range is $27.00–$32.14. Applicants must be at least 18 years old. Housing is not available. The role requires working outdoors in varied weather and a flexible schedule that includes weekends and holidays.

Requirements

• Strong leadership, communication, interpersonal, and conflict-resolution skills.
• Proficiency with Microsoft Office Suite.
• At least two years of full-time experience working at a ski resort or within a Ski & Ride School operation.
• Demonstrated ability to lead teams, develop staff, and foster collaboration.
• Strong understanding of guest service principles and operational excellence.
• Experience managing staffing levels and labor utilization.
• Ability to adapt to a dynamic environment and make sound operational decisions.
• Ability to work outdoors in varied weather conditions.
• Flexible schedule, including weekends and holidays.
• Fluent verbal and written communication in English.
• At least 18 years of age.

Nice To Haves

• PSIA-AASI Level I certification or higher.
• Children's Specialist, Adaptive, Freestyle, or other specialty certifications.
• College degree in education, recreation, business, hospitality, or a related field.
• Experience supervising within a Ski & Ride School environment.
• Experience conducting employee coaching, evaluations, and performance management.
• Experience with scheduling, labor management, inventory management, or resort operational systems such as RTP/RPOS.
• Experience working with children's programming and family-focused products.

Responsibilities

• Oversee daily Ski & Ride School operations, ensuring lesson quality, guest satisfaction, and operational excellence.
• Build positive, age-appropriate learning experiences and oversee program quality for guests of all abilities, from children as young as 3 through adults.
• Manage daily scheduling, staffing levels, lesson assignments, and labor management in line with guest demand and financial objectives.
• Supervise Leads, Support Staff, and instructors, including lesson support and check-in and check-out processes.
• Maintain instructional standards through coaching, feedback, and performance evaluation.
• Collaborate with Product Sales & Services and other resort departments on instructor assignments and guest experiences.
• Support guest experience goals through proactive leadership and continuous improvement.
• Resolve guest concerns and special requests using company guest service standards.
• Maintain and improve indoor and outdoor Ski & Ride School facilities, including base areas, teaching terrain, and learning zones.
• Set and review performance objectives with instructors and staff and provide coaching and professional development.
• Ensure instructors and staff understand products, policies, procedures, schedules, and operational expectations.
• Model and uphold resort safety standards, mission, vision, values, and company policies.
• Communicate with leadership, peers, and other departments to foster collaboration and operational success.
• Stay current with industry trends and participate in PSIA-AASI or equivalent professional development opportunities.
• Perform other duties as assigned.

Benefits

• Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• 40% retail discounts.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed