Manager: Ski & Ride School

Vail Resorts • Town of Jewett, NY

4d • $62,353 - $84,084 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• A broad base of knowledge in the ski business with five years of teaching and supervisory experience.
• Skiing/riding skills required.
• Good planning, administrative, organizational, supervisory and math skills.
• Ability to deal effectively with guests as well as a variety of company personnel.
• Able to lift up to 25 lbs. floor to waist and overhead without assistance and able to assist other team members in lifting items >25 lbs.
• Able to stand, walk and work long hours between rest periods.
• Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.

Nice To Haves

• PSIA/AASI/USSCA Level I minimum certification preferred.
• Some budget management training/experience desirable.

Responsibilities

• Plan, implement, supervise, coordinate, monitor and evaluate the services, programs and operating systems of the Ski and Ride School Programs, includes, but is not limited to, management of facility, indoor staff, ski and snowboard pros and learning terrain.
• Exercise full supervisory authority, directly and indirectly over Ski and Ride School Assistant Managers, support staff, and instructors. Conduct staff meetings and training programs. Confer regularly with staff to assign and review work; plan, coordinate and evaluate service/activities; resolve customer and staffing problems.
• Plan staffing needs and work schedules in conjunction with team leaders.
• Responsible for monitoring the quality of the lessons conducted within the Ski and Ride School, including the mentoring of staff. Takes a proactive role in making improvements. Coordinate with training staff, future training and mentoring needs and monitoring of staff development and improvement issues.
• Responsible for opening and closing procedures of the learning area(s). Coordinate the traffic flow of pros and customers on the learning areas, work with grooming department to groom for the special needs of the learning area(s). Utilize signage, props, fencing to define various learning areas, switching of equipment when appropriate, etc. Maintain safe learning environment.
• Administer and develop an operations budget in conjunction with the Senior Manager of Skier Services. Supervise revenues, wages and supplies according to budget. Meet or exceed goals.
• Supervise reservations, registration procedures, transactions and credits in conjunction with other team leaders.
• Confer regularly with guests to explain the Programs, services, policies, schedules, rates, handle unusual problems, requests and/or complaints.
• Confer regularly with immediate leader and other company personnel to plan, coordinate and evaluate services/activities, exchange information and resolve problems. Attend training and staff meetings.
• Plan and administer appropriate record keeping and reporting systems.
• Ensure that all standards are maintained. Prepare various administrative/operations reports and records.
• Assist with general maintenance of the facilities as needed.
• Ensure all safety standards, audits and observations are followed and completed. Minimize the health and safety risks and maintain a safe work area. Perform duties in a manner to maximize safety and minimize risk to employees or the public. Hold Supervisors and staff to the same standard.
• Handle all Guest concerns in a professional and timely manner.
• Promote a fair and harmonious work environment.
• Provide direction and leadership for all employees.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed