Assistant Manager, Shuttle Operations (Non-CDL)

SP Plus • Kansas City, MO

8d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. It operates more than 4,000 locations across North America and Europe, with over 23,000 employees.

The Assistant Manager, Shuttle Operations assists with day-to-day activities at assigned locations and supervises shuttle drivers, parkers, and shuttle bus operations. The role supports customer satisfaction, revenue control, closing reports, and the daily reporting and data-entry needs of the facility. The position is located in Kansas City, Missouri.

Requirements

• High school graduate; some college is a plus.
• At least one year of supervisory experience.
• Valid state-issued driver's license with a current address and an acceptable driving record.
• DOT Medical Card (Medical Examiner’s Certificate) required.
• Intermediate computer skills using Microsoft Office, including Excel and Word.
• Superior verbal and written communication skills.
• Proactive, with strong personal drive and proven customer service skills; willing to lead by example.
• Ability to regularly stand and walk, and use hands to handle cash and equipment for extended periods.
• Ability to occasionally sit and climb or balance.
• Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

• Supervisory experience in the transportation and/or parking industry.
• Prior supervisory experience managing DOT-regulated shuttle operations.
• Knowledge of shuttle operations, DOT regulations, union contracts, and payroll.
• Some college education.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in managing the day-to-day activities of assigned locations.
• Supervise shuttle drivers, parkers, and the monitoring of shuttle bus operations.
• Ensure appropriate customer interaction.
• Supervise completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Perform other necessary functions as assigned.
• Assist with daily data entry of revenue reports.
• Compile and interpret daily reports for facility operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED