Assistant Manager Retail - Atlanta Hawks Team Store

Fanatics Commerce•Atlanta, GA

23d•Onsite

About The Position

The Assistant Manager supports the General Manager with day-to-day store operations, including sales performance, fan engagement, merchandising standards, and shift-level team leadership. The role serves as Manager on Duty as needed and helps develop a high-performing team through hands-on coaching and consistent feedback, while promoting accountability, inclusion, and exceptional service. The Assistant Manager is expected to deliver business and fan impact through BOLD leadership and execution, using data, automation, and AI-enabled insights. The role is based onsite in Atlanta, Georgia. It requires a flexible schedule that includes evenings, weekends, holidays, game days, and special events. Regular duties involve standing, walking, reaching, bending, and moving throughout the store; lifting, carrying, and moving merchandise weighing up to 30 pounds; and potentially working in varying weather conditions during game days and outdoor retail operations.

Requirements

At least 3 years of retail supervisory or leadership experience, including at least 1 year in a role with direct scheduling or Manager on Duty responsibility.
Demonstrated ability to lead, motivate, and coach a team in a fast-paced, customer-facing setting.
Proficiency in Fanatics and retail operating systems, including POS, OpSuite, My Playbook, ServiceNow, and OKTA.
Working knowledge of retail operations, including inventory processes and loss prevention basics.
Strong communication and interpersonal skills, including the ability to give clear, constructive feedback.
Ability to work a flexible schedule, including evenings, weekends, holidays, game days, and special events.
Reliable attendance, punctuality, and professional representation of the Fanatics brand.
Ability to regularly stand, walk, reach, bend, and move throughout the store during shifts.
Ability to lift, carry, and move merchandise weighing up to 30 pounds.
High school diploma or equivalent.

Nice To Haves

Relevant coursework or degree.

Responsibilities

Partner with the General Manager on scheduling, team engagement, and building a positive store culture across shifts.
Collaborate with cross-functional partners on operational standards, event readiness, and business priorities during high-volume periods.
Coach and develop associates through real-time, on-the-floor feedback and shift-level performance management.
Assist with onboarding and training new team members on systems, standards, and expectations.
Model brand standards and service expectations to deliver exceptional fan experiences.
Use fan feedback and daily observations to identify opportunities to improve the store experience.
Resolve escalated fan concerns and empower associates to make sound, fan-first decisions.
Adapt the team's approach during game days and special events to maintain a high-quality fan experience.
Identify opportunities to streamline daily processes and improve team efficiency, and bring improvement ideas to the General Manager.
Adapt to shifting priorities and use a solutions-oriented approach to operational challenges.
Support daily operating procedures, opening and closing routines, and merchandising standards.
Monitor sales performance and shift-level metrics, adjusting team focus to help meet daily and weekly goals.
Assist with inventory accuracy, loss prevention practices, and adherence to company policies and procedures.
Serve as Manager on Duty in the General Manager's absence to ensure smooth and consistent store operations.
Apply AI and technology, and use data and digital tools, to improve efficiency, decision-making, quality, and performance.
Demonstrate curiosity and adaptability in adopting new technologies and contribute to continuous improvement.