Assistant Manager Retail - Atlanta Hawks Team Store

Fanatics Commerce•Atlanta, GA

24d•Onsite

About The Position

The Assistant Manager supports the General Manager in the day-to-day execution of store operations, including sales performance, fan engagement, merchandising standards, and shift-level team leadership. The role serves as Manager on Duty when needed and helps develop a high-performing team through hands-on coaching and consistent feedback, while fostering accountability, inclusion, and exceptional service. The Assistant Manager uses data, automation, and AI-enabled insights to support business results and fan experiences. The role partners with the General Manager on scheduling, team engagement, store culture, operational standards, event readiness, and business priorities. It coaches associates, supports onboarding and training, models service standards, addresses escalated fan concerns, and adapts service for game days and special events. It also supports operating procedures, opening and closing routines, merchandising, sales goals, inventory accuracy, loss prevention, and policy compliance. The position is onsite in Atlanta, Georgia, and involves regular movement throughout the store and possible exposure to varying weather during game-day and outdoor retail operations.

Requirements

At least 3 years of retail supervisory or leadership experience, including at least 1 year with direct scheduling or Manager on Duty responsibility.
Demonstrated ability to lead, motivate, and coach a team in a fast-paced, customer-facing setting.
Proficiency with Fanatics and retail operating systems, including POS, OpSuite, My Playbook, ServiceNow, and OKTA.
Working knowledge of retail operations, including inventory processes and loss prevention basics.
Strong communication and interpersonal skills, including the ability to give clear, constructive feedback.
Ability to work a flexible schedule, including evenings, weekends, holidays, game days, and special events.
Reliable attendance and punctuality, and professional representation of the Fanatics brand.
Ability to regularly stand, walk, reach, bend, and move throughout the store during shifts.
Ability to lift, carry, and move merchandise weighing up to 30 pounds.
High school diploma or equivalent required.

Nice To Haves

Relevant coursework or degree.

Responsibilities

Partner with the General Manager on scheduling, team engagement, and building a positive store culture across shifts.
Collaborate with cross-functional partners on operational standards, event readiness, and business priorities during high-volume periods.
Coach and develop associates through real-time floor feedback and shift-level performance management.
Assist with onboarding and training team members on systems, standards, and expectations.
Model brand standards and service expectations to deliver exceptional fan experiences.
Use fan feedback and daily observations to identify opportunities to improve the store experience.
Resolve escalated fan concerns and empower associates to make fan-first decisions.
Adjust the team's approach during game days and special events to maintain a high-quality fan experience.
Identify opportunities to streamline processes and improve team efficiency, and bring improvement ideas to the General Manager.
Adapt to shifting priorities and navigate operational challenges during high-volume periods, game days, and special events.
Support daily operating procedures, opening and closing routines, and merchandising standards.
Monitor sales performance and shift-level metrics, adjusting team focus to help meet daily and weekly goals.
Assist with inventory accuracy, loss prevention, and adherence to company policies and procedures.
Serve as Manager on Duty in the General Manager's absence to ensure smooth store operations.
Apply AI and technology, and use data and digital tools, to improve efficiency, inform decisions, and enhance performance.
Adopt new technologies and ways of working and contribute to continuous improvement.