Assistant Manager, Quality Assurance Housekeeping

Holland America/Princess Alaska-Yukon Land Operations•Denali, AK

117d

About The Position

As the Quality Assurance Housekeeping Assistant Manager, you help maintain high standards of cleanliness, comfort, and safety across the property. Supporting the Holland America Line and Princess Cruises partnership, you lead by example, coach staff, and collaborate across teams to deliver a quality Alaska guest experience. The role includes inspecting guest rooms and public spaces, addressing quality issues, supporting training and audits, and managing housekeeping supplies and storage.

Requirements

At least one year of experience in a supervisory position related to the hospitality industry is preferred; inspector experience is preferred.
Ability to read and write to understand policies and procedures.
Ability to follow, understand, and develop a personal routine and follow through daily with minimal supervision.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to prioritize work and maintain attention to time constraints in a team or group environment.
Ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on one's feet for at least 8 hours per day.

Nice To Haves

Inspector experience.

Responsibilities

Address outstanding quality issues with attendants.
Complete room inspections when needed.
Inspect VIP rooms before noon according to the Housekeeping VIP process.
Inspect assigned public spaces and assist Public Areas with best practices.
Assist with audit preparation and perform safety inspections.
Assist with seasonal deep cleaning.
Assist with carpet and upholstery cleaning.
Assist with disinfecting affected rooms.
Assist with OXIVIR quality-control inspections based on the current sanitation level.
Report maintenance issues in guest rooms, public areas, and employee areas.
Maintain open communication with management staff about service quality and report challenges.
Assist the management team with training.
Train housekeeping staff to maximize productivity and meet efficiency standards.
Accept supply deliveries and transport supplies from the warehouse to housekeeping storage areas around the property.
Organize and maintain housekeeping storage areas.
Deliver supplies from housekeeping storage areas to building closets once per week.
Prepare weekly supply inventories.