HCVR Housekeeping Quality Assurance

Harrah's Valley River Casino & Hotel • Murphy, NC

6h

About The Position

The Housekeeping Quality Assurance position is responsible for inspecting Hotel Housekeeping Team Members’ work and ensuring rooms meet Hotel Housekeeping Management’s safety, cleanliness, and productivity standards. The role may perform Room Attendant and Houseperson duties as needed and serves as a role model for the team. It supports the Shift Supervisor with day-to-day supervision strategies, task assignments, performance oversight, feedback, and Team Member development. The position also delivers high-quality guest service and follows regulatory, company, and department policies, procedures, ethics, and values.

Requirements

• High school diploma or GED.
• One year of housekeeping experience.
• Strong interpersonal, organizational, supervisory, and guest-service skills.
• Excellent oral and written communication skills.
• Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook, and ability to operate a handheld smart device.
• Ability to work independently without close supervision and handle multiple priorities in a fast-paced environment.
• Neat, professional appearance and excellent personal hygiene.
• Ability to stoop, bend, reach, kneel, twist, grip items, work in small shared office spaces, and walk and stand for long periods.
• Ability to respond to visual and aural cues and read, write, speak, and understand English.
• Ability to lift up to 50 pounds and carry 5 pounds.
• Ability to work around dogs and other pets and with various chemicals.
• Ability to tolerate varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

• Knowledge of hotel and housekeeping computer systems and programs; this is not required at hire and may be learned during the probationary period agreed upon at hire.

Responsibilities

• Lead, examine, and inspect assigned personnel’s work to ensure rooms meet safety, cleanliness, and productivity standards.
• Perform Room Attendant and Houseperson duties as needed and serve as a role model.
• Assist the Shift Supervisor by recommending strategies for day-to-day supervision of Room Attendants and Housepersons.
• Assign daily tasks, maintain cleanliness standards, supervise performance, provide timely feedback, and develop Team Members by clearly communicating expectations and providing direction and support.
• Consistently demonstrate strong guest-service skills and provide outstanding resort-level service.
• Adhere ethically to regulatory, company, and department policies and procedures.
• Endorse Caesars Entertainment’s business objectives, ethics, and values in accordance with its Code of Commitment and Mission, Vision, and Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED