Quality Assurance

Hubbell Incorporated•Ontario, CA

About The Position

Site Support & Internal Audits provides rapid, hands-on technical quality support for product, process, equipment, workmanship, and customer-quality issues. The role works directly with site personnel to understand problems, contain risk, support root-cause analysis, coordinate or perform approved repair and rework, verify corrective-action effectiveness, and drive sustainable process improvements. When not responding to active issues, the Quality Technician conducts internal quality-system, process, product, and layered-process audits; supports corrective-action closure; evaluates adherence to standard work and quality requirements; and identifies opportunities to strengthen manufacturing controls. The role calls for manufacturing troubleshooting ability, disciplined problem-solving, sound technical judgment, practical repair knowledge, effective communication, and collaboration with site teams. The position responds to quality escalations, production disruptions, repeat defects, customer complaints, product returns, and significant nonconformances. It assesses the issue and its impacts, establishes containment, investigates potential causes, defines the problem, evaluates product against applicable requirements, and collects objective evidence. It also assesses disposition options for nonconforming material and equipment, develops or reviews rework instructions, performs limited authorized hands-on work within demonstrated competency, coordinates specialized technical support, and verifies repair effectiveness. Hubbell creates critical infrastructure solutions supporting grid modernization and electrification. Hubbell Electrical Solutions provides components that allow operators of buildings, factories, and other industrial infrastructure to connect, protect, wire, and manage power. The company states that it is committed to operating sustainably and ethically and promoting an inclusive and supportive culture.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to solve practical problems involving a variety of concrete variables where standardization is limited.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to read and understand blueprints, diagrams, and drawings.
Ability to use electronic communication apps/software and basic computer skills.
Ability to effectively present information and respond respectfully and maturely to questions from managers, clients, customers, and peers.
Ability to perform each essential duty satisfactorily.
Ability to work effectively in a highly team-oriented atmosphere.

Nice To Haves

Associate degree preferred.
Experience with measurement tools such as calipers, micrometers, fixed gauges, and comparators preferred.

Responsibilities

Respond to quality escalations, production disruptions, repeat defects, customer complaints, product returns, and significant nonconformances at the manufacturing site.
Assess issue condition, scope, urgency, customer impact, safety implications, and production impact.
Establish immediate containment actions to prevent further production, shipment, use, or installation of suspect material.
Investigate potential causes across product design, materials, suppliers, fabrication, assembly, processes, equipment, inspection, maintenance, and adherence to standard work.
Apply appropriate structured problem-solving methods, including 5 Why, Fishbone/Ishikawa, Is/Is Not analysis, Pareto analysis, process mapping, fault-tree analysis, DOE, SPC, and 8D or corrective-action methodologies.
Define and communicate a clear technical problem statement and immediate next steps.
Evaluate product against drawings, specifications, workmanship standards, test requirements, regulatory requirements, and customer expectations.
Collect, preserve, and document objective evidence, including photographs, measurements, samples, inspection records, process parameters, repair records, and traceability information.
Assess nonconforming material and equipment for appropriate disposition, including repair, rework, reprocessing, approved use-as-is, supplier return, outside repair, scrap, or replacement.
Develop or review rework instructions specifying the defect, repair method, required tools and materials, acceptance criteria, inspection points, safety requirements, and release authorization.
Perform limited hands-on troubleshooting, inspection, rework, or repair within demonstrated technical competency, site authorization, safety requirements, and company procedures.
Coordinate with maintenance, manufacturing engineering, product engineering, production, suppliers, and qualified external service or repair vendors when specialized support is needed.
Identify the appropriate internal function, supplier, OEM, or qualified repair vendor for work that cannot or should not be completed at the site.
Ensure outsourced repair work has clear technical requirements, documented disposition, traceability, inspection criteria, and verification before return to service or product release.
Verify repair effectiveness through inspection, functional testing, first-piece validation, capability review, trial production, or other appropriate acceptance methods.
Conduct internal quality-system, process, product, and layered-process audits when not responding to active quality issues.
Support corrective-action closure, evaluate adherence to standard work and quality requirements, and identify opportunities to strengthen manufacturing controls.