Quality Assurance Tester (IT Quality Assurance - Journey)

State of Washington•Thurston County – Tumwater, WA

1d•Hybrid

About The Position

The Audit division is hiring an IT Quality Assurance - Journey for the Audit ATLAS Team. The position is responsible for system quality assurance through comprehensive and accurate testing of Automated Tax & Licensing Administration System (ATLAS) changes, enhancements, defects, projects, core system upgrades, and service packs. This opportunity is open only to Department of Revenue employees, and the successful candidate may remain at their current Washington duty station. In support of ATLAS, the tester helps develop, test, implement, and maintain ATLAS and My DOR online services for assigned functional areas. The role regularly coordinates user acceptance testing with business users across the agency. It involves understanding business needs; researching and testing system issues; assessing proposed changes; and analyzing and documenting requirements. The employee works independently toward individual testing goals while supporting team goals, planning tests within the overall framework, reporting progress clearly, and identifying issues that impede test execution. The tester works alongside another IT Quality Assurance Tester on the team. The position is eligible for telework or hybrid work, subject to manager approval and business needs. Certain duties require in-office attendance or physical presence at designated locations. The hiring manager may begin screening applicants as early as October 26, 2026, and may make a hiring decision at any time thereafter.

Requirements

Progressive experience performing quality assurance testing in complex IT systems, such as enterprise or commercial off-the-shelf (COTS) applications, including developing, executing, and documenting comprehensive testing plans and scenarios.
Experience troubleshooting system defects, configuration changes, and data-related problems in a production environment, with the ability to independently research, analyze, and resolve complex technical and business issues.
Progressive experience serving as a liaison between technical and non-technical stakeholders, translating business needs into technical requirements and explaining technical concepts to business users.
Experience preparing clear, concise, and actionable technical or procedural documentation for diverse audiences, such as test scripts, business requirements, training materials, and process recommendations.
Experience developing and presenting training in operational or technical subject areas, including designing, coordinating, delivering, and evaluating user training.
Experience analyzing and interpreting business processes, statutes, procedures, and system dependencies, and recommending feasible system changes or process improvements.
Experience collaborating across divisions, partner agencies, and external stakeholders through cross-functional testing, requirements elicitation, or multi-agency initiatives.
Experience managing competing priorities and meeting deadlines in a fast-paced, high-volume environment, using independent judgment and workload planning.
Experience identifying and documenting complex system or process issues and recommending solutions based on analytical methods, trend evaluation, and evidence-based decision-making.

Nice To Haves

In-depth knowledge and understanding of the Audit division’s business processes.
Experience creating, reviewing, and analyzing complex test scenarios.
Experience communicating effectively across a broad range of personnel and managerial levels and maintaining relationships with external units or partners.
Knowledge and experience with ATLAS/GenTax, FCR, and Delivery Workbench.
Basic understanding of Software Development Life Cycle (SDLC) concepts.
A testing or Quality Assurance designation.

Responsibilities

Develop, execute, and document comprehensive software testing plans and scenarios for ATLAS changes, enhancements, defects, projects, core system upgrades, and service packs.
Assist with developing, testing, implementing, and maintaining ATLAS and My DOR online services for assigned functional areas.
Coordinate user acceptance testing by business users across the agency.
Understand business needs; research and test system issues; assess the impact of proposed changes; and analyze and document requirements.
Work independently toward individual testing goals while supporting team testing goals and adjusting support as needed.
Plan tests within the overall goals and framework, report progress clearly, and identify issues that hinder successful execution of testing scenarios.
Research, analyze, and resolve complex technical and business issues, including system defects, configuration changes, and data-related problems.
Translate business needs into technical requirements and explain technical concepts to business users.
Create clear documentation, including test scripts, business requirements, training materials, and process recommendations.
Design, coordinate, deliver, and evaluate training for system users.
Analyze business processes, statutes, procedures, and system dependencies, and recommend feasible system changes or process improvements.
Collaborate across divisions, partner agencies, and external stakeholders.
Manage competing priorities and deadlines in a fast-paced, high-volume work environment.
Identify, document, and recommend solutions for complex system or process issues using analytical methods, trend evaluation, and evidence-based decision-making.