Assistant Manager, Production

Krispy Kreme•Overland Park, KS

19h

About The Position

The Assistant Manager, Production partners with the General Manager to support shop operations, create a positive customer experience, build teamwork, develop team members, and meet or exceed shop goals. The role offers an opportunity to build skills with the long-term objective of progressing to General Manager. The position involves managing and coaching customer-focused employees; assisting with recruiting, hiring, training, onboarding, and dispute resolution; maintaining knowledge of products and promotions; supporting accounting, cash handling, reporting, revenue deposits, and inventory control; ensuring shop and production equipment and resources are operational; maintaining sanitation and cleanliness; and providing welcoming, exceptional customer service. The role requires working in shop and production environments with fluctuating temperatures and noise, including non-air-conditioned production areas, and exposure to allergens such as nuts. The position may involve exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be at least 18 years old.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.
Travel requirement of 0–10%.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure production equipment, POS systems, retail equipment, drive-thru equipment, and processing equipment and resources are operational for team members.
Maintain shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture in which all people feel welcomed and valued.
Support shop operations and meet or exceed location goals.