Assistant Manager, Production

Krispy Kreme•Kissimmee, FL

22d

About The Position

The Assistant Manager, Production partners with the General Manager to support shop operations and create a positive customer experience. The role builds a culture of teamwork, develops team members’ abilities and competencies, and helps meet or exceed shop goals. The long-term objective is to develop the skills needed to become a General Manager at Krispy Kreme. The position involves managing and developing customer-focused employees, supporting hiring and training, maintaining product and promotion knowledge, and assisting with shop accounting and inventory control. It also helps ensure that production and retail equipment and resources are operational, maintains shop cleanliness and sanitation, and provides exceptional service in an environment where people feel welcomed and valued.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be at least 18 years of age.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the U.S. without sponsorship.
Travel requirement: 0–10%.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting functions, including cash handling, financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team member use, including production equipment, POS systems, retail equipment, drive-thru, and processing equipment.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture where people feel welcomed and valued.