Assistant Manager: Product Sales & Services - Hourly

Vail Resorts•Truckee, CA

About The Position

The Assistant Manager is part of the Product Sales & Services (PSS) Department and delivers an Experience of a Lifetime by providing exceptional guest service while leading a team of agents, greeters, and leads. Product Sales team members are the face of Vail Resorts and create seamless, memorable moments for guests as the gateway to adventures across the resorts. This role leads the evolution and execution of in-resort guest service delivery across people, processes, and technology. It partners with resort leaders and line-of-business teams, strengthens operational performance, and develops a high-performing, inclusive team culture. This is a winter-seasonal, full-time hourly position for the 2026/2027 season. The expected pay range is $25.00 to $28.60 per hour. Housing is not available.

Requirements

High school diploma or GED equivalent required.
3–5 years of relevant experience.
1–2 years of leadership experience managing teams.
Proven ability to lead and inspire a team, focusing on engagement and development.
Strong operational management capabilities and experience managing large delivery-focused teams, both internal and external.
Ability to set a strategic vision and operationalize it into an execution plan or roadmap.
Ability to make sound, ethical judgment calls while demonstrating responsibility, confidentiality, integrity, and professionalism.
Adherence to safety standards and procedures.
Strong attention to detail and high work standards supporting accurate, flawless delivery.
Must be at least 18 years of age.

Nice To Haves

Some college preferred.

Responsibilities

Understand and execute the vision, strategy, and roadmap for evolving in-resort Guest Service Delivery across people, processes, and technology.
Foster a guest-centric mindset and ensure exceptional service throughout every stage of the guest journey through Epic Service.
Lead teams in representing the resort brand and culture throughout the guest journey, from purchase to wayfinding to departure.
Design, implement, and refine processes and reporting to manage operations, uphold service standards, and optimize quality and efficiency.
Partner consultatively with resort leaders and line-of-business teams, including Ski & Snowboard School and Scanning, to enhance service delivery.
Monitor labor and service trends and identify opportunities to improve processes, service quality, and operational efficiency.
Build and lead a high-performing team culture centered on accountability, results, guest service excellence, and leadership development.
Promote a collaborative and inclusive Guest Services culture through partnership with organizational peers.
Develop high-potential employees, strengthen succession planning, and invest in ongoing development.
Lead with authenticity, self-awareness, decisiveness, humility, resilience, agility, and a commitment to personal leadership growth.
Build trust and connection across the organization through clear communication, emotional intelligence, and a global mindset.
Empower teams with autonomy while maintaining accountability and supporting organizational and individual growth.
Drive performance and adapt to change, navigating complexity and overcoming challenges to deliver lasting impact.
Align team priorities, set clear expectations, and coach team members to achieve strong performance and continued development.
Maintain a safe and respectful environment by staying aware, proactively addressing concerns, and escalating appropriately.
Perform other duties as assigned.