Assistant Manager: Product Sales & Services - Hourly

Vail Resorts•Truckee, CA

6d•$25 - $29

About The Position

The Assistant Manager is part of the Product Sales & Services Department and leads agents, greeters, and leads in delivering exceptional guest service. The role helps make the resort’s guest-service vision a reality across the guest journey, from purchase and wayfinding through departure, while representing the resort’s brand and culture. The Assistant Manager partners with resort leaders and other business teams, including Ski & Snowboard School and Scanning, to improve service delivery. The role oversees operational processes, reporting, labor and service trends, team performance, safety, and leadership development, with a focus on guest-service excellence, operational efficiency, inclusion, and continuous improvement. This is a winter seasonal, full-time position. The listed hourly pay range is $25.00–$28.60. Housing is not available.

Requirements

High school diploma or GED equivalent.
3–5 years of relevant experience.
1–2 years of leadership experience managing teams.
Ability to lead and inspire a team with a focus on engagement and development.
Strong operational management capabilities and experience managing large, delivery-focused teams, both internal and external.
Ability to set a strategic vision and translate it into an execution plan or roadmap.
Ability to make sound, ethical judgments and decisions while demonstrating responsibility, confidentiality, integrity, and professionalism.
Adherence to safety standards and procedures.
Strong attention to detail and high work standards to support accurate, reliable delivery.
At least 18 years of age.

Nice To Haves

Some college education.

Responsibilities

Understand and execute the vision, strategy, and roadmap for evolving in-resort guest-service delivery across people, processes, and technology.
Foster a guest-centric environment and ensure exceptional service throughout the guest journey through Epic Service.
Lead teams in representing the resort brand and culture from purchase through wayfinding and departure.
Design, implement, and refine processes and reporting to manage operations, uphold service standards, and improve quality and efficiency.
Partner with resort leaders and line-of-business teams, including Ski & Snowboard School and Scanning, to enhance service delivery.
Monitor labor and service trends and identify opportunities to improve processes, service quality, and operational efficiency.
Build a high-performing team culture focused on accountability, results, guest service, and leadership development.
Promote a collaborative and inclusive Guest Services culture through partnerships across the organization.
Develop employees and succession plans, including elevating high-potential team members and investing in ongoing development.
Lead authentically and model self-awareness, decisiveness, humility, resilience, agility, and continuous leadership growth.
Build trust across the organization through clear communication, emotional intelligence, and a global mindset.
Empower teams with autonomy while maintaining accountability and supporting individual and organizational growth.
Drive performance and navigate change, complexity, and challenges with courage and innovation.
Align team priorities, set clear expectations, and coach team members to achieve strong performance and continued development.
Maintain a safe and respectful environment, proactively address concerns, and escalate issues appropriately.
Perform other duties as assigned.