Assistant Manager: Product Sales & Services - Salary

Vail Resorts • Ludlow, VT

1d • Onsite

About The Position

Service is the foundation of everything we stand for at Vail Resorts, and our PSS Assistant Managers are no exception to creating this experience of a lifetime. Assistant Managers are an integral part of PSS operations responsible for leading daily operations and helping to deliver high-quality, consistent service in a fast-paced, high-volume environment. Reporting to the Guest Service Manager you will oversee and support the PSS staff while maintaining excellent standards, efficiency, and teamwork. This position is key to driving both guest satisfaction and team performance throughout the seasons.

Requirements

• Minimum 3-5 years of hospitality or guest service experience in high-volume environments, including 2+ years of leadership experience.
• Ability to lead and inspire a diverse seasonal team.
• Excellent administrative, communication and organizational skills.
• Must be able to work flexible hours including weekends, holidays, and peak resort periods.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Ability to attend work in winter weather environment.

Responsibilities

• Lead, coach, develop and inspire staff from a variety of backgrounds and experience levels to build skills, take ownership of their roles, and grow as contributing members of the team.
• Create and manage staff schedules using workforce management tools to optimize coverage and labor efficiency.
• Facilitate onboarding and ongoing training programs tailored to seasonal staff needs, and provide regular performance feedback.
• Ensure consistent delivery of Epic Service across all PSS touchpoints.
• Monitor service quality delivered by staff and identify areas of team strength and opportunity.
• Address and Resolve guest concerns and feedback. escalate issues when needed and support quality improvements by identifying areas of opportunity.
• Ensure guest-facing areas maintain professional standards, including snow removal and signage upkeep.
• Support the Guest Service Manager by leading operations efficiently during peak times and throughout the year.
• Ensure effective operations at all times across ticketing, pass sales, and guest service.
• Oversee point of sale systems and ensure accurate transaction processing.
• Support budget adherence by monitoring labor costs and managing supply inventory in alignment with financial targets.
• Assist with inventory tracking and ordering of supplies.
• Collaborate with other departments (e.g Ski School, Rentals, F&B) to support guest flow.
• Complete all necessary administrative duties as needed daily, including but not limited to POS Reconciliation, Facility Check List, Daily Payroll Accuracy, Ordering & Inventory, Safety & Stand- up Meetings, logs.
• Lead daily stand-up meetings to align team goals and communicate operational updates.
• Drive sales of lift tickets, lessons, rental and other resort products by utilizing and promoting effective sales techniques, such as upselling, suggestive selling and cross selling.
• Review and interpret sales reports to identify trends, inform staffing decisions, and improve upselling techniques.
• Act as a liaison between front line staff and resort leadership.
• Participate in cross-departmental planning for group visits, events and peak days.
• Ensure accurate and timely updates in shared platforms such as Microsoft Teams and operational trackers.

Benefits

• Highest compensation rates in the industry
• Free Epic pass(es)
• Free ski and snowboard lessons
• 40% retail discounts
• Chance to grow through Epic Service - our leading training and development experience
• Wellness benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed