Assistant Manager: Product Sales & Services - Hourly

Vail Resorts•Vail, CO

15d•$25 - $29

About The Position

The Assistant Manager: Product Sales & Services is responsible for managing product and service sales operations at Ski and Snowboard School sales locations. The role focuses on supporting daily operations, developing team members, and delivering a strong guest experience. It involves collaborating with other departments, supporting and scheduling sales staff, resolving guest concerns, and monitoring facilities, equipment, inventory, payroll, and budgets. The position is winter seasonal for 2026/2027 and offers full-time hours.

Requirements

High school diploma or GED equivalent.
Strong computer skills, including Microsoft applications.
Ability to communicate fluently in English.
Ability to sit or stand for extended periods.
Ability to work both indoors and outdoors, with exposure to the elements.
Ability to work a flexible schedule, including nights, holidays, and weekends.

Nice To Haves

Some college.
3–5 years of supervisory experience in a related field.

Responsibilities

Manage daily operations of Ski and Snowboard School sales locations, collaborating closely with other departments and providing front-line support as needed.
Maintain knowledge of and adhere to applicable laws, regulations, and company policies.
Monitor and document teammate performance and behavior, providing meaningful feedback and direction, recognition, corrective action, or escalation as needed.
Assist with supporting, training, and scheduling Product Sales team members.
Receive and assess guest questions, comments, and complaints, providing timely resolutions.
Monitor and maintain sales facilities, equipment, inventory, payroll, and budgets.
Participate in leadership forums and provide feedback on Product Sales operations, training, and continuous improvement opportunities.
Perform other duties as assigned.