Guest Services-Hourly
About The Position
The Guest Services Associate is primarily responsible for courteously checking hotel guests in and out and providing information to guests and visitors. The role processes payments according to established hotel requirements, ensures procedures meet hotel standards, and assists where needed to deliver optimum guest service. This position is based on property in Metairie, Louisiana, in a fast-paced front desk environment with constant guest interaction. The associate must be available to work a flexible schedule, including evenings, weekends, and holidays as needed. Physical requirements include lifting, pulling, and pushing at least 20 pounds; bending and lifting; and standing or walking for the entire shift. The position requires working well under pressure. PAH Management offers competitive pay commensurate with experience. Benefits include insurance, retirement, paid time off, employee incentives, hotel stay perks, and a Manager in Training Program where applicable.
Requirements
- High school diploma or equivalent.
- Customer service experience; preferably in a hotel or related field.
- Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
- Ability to evaluate and select among alternative courses of action quickly and accurately, and to work well in stressful, high-pressure situations.
- Ability to communicate information and ideas clearly and effectively listen to and understand concerns and issues raised by co-workers and guests.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Ability to lift, pull, and push moderate weight (minimum of 20 pounds); bend and lift; and remain standing or walking for the entire shift.
Nice To Haves
- Previous front desk or guest services experience in a hotel or related hospitality setting.
- Experience with hotel property management systems (PMS).
Responsibilities
- Provide excellent customer service to arriving and departing guests and owners.
- Check guests in and out, and make reservations and confirmations.
- Maintain the daily organization of front desk operations.
- Process payments according to hotel requirements, including cash and credit card handling procedures.
- Follow PAH Management operational policies and procedures, including safety and security standards.
- Communicate with guests and co-workers; receive and transmit mail, phone, and written messages; and relay pertinent information using logbooks.
- Respond to guest and visitor inquiries and coordinate requests for special arrangements or services.
- Inform guests courteously and efficiently about hotel services, features, and room amenities.
- Assist with guest issues professionally while maintaining a hospitable attitude.
- Perform other duties as assigned by the Front Office Manager.
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability
- 401(k) retirement plan
- Term life and AD&D insurance
- Employee incentive program
- Voluntary life insurance for the employee, spouse, and child
- Hotel stay perks through Marriott and Hilton programs
- Accident, critical illness, and hospital indemnity insurance
- Paid time off
- Manager in Training Program, where applicable
- Competitive base salary/pay commensurate with experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
