Assistant Manager: Guest Services - Hourly

Vail Resorts • Ludlow, VT

2d • $25 - $29

About The Position

The Guest Services Assistant Manager supports exceptional guest service across base area operations and helps build a focused, motivated, guest-centered team. The role supports staffing, scheduling, training, coaching, performance management, line management, and smooth daily operations while promoting high guest satisfaction.

Working closely with Product Sales & Service (PSS) and other resort partners, the Assistant Manager helps deliver a consistent, connected guest experience. This is a visible, hands-on leadership role at Stowe, with broad operational impact across base areas. The position includes indoor and outdoor duties, guest-facing service, and support for daily opening and closing operations.

This is a full-time winter seasonal position for 2026/2027. The expected pay range is $25.00–$28.60 per hour.

Requirements

• At least 2 years of supervisory experience.
• At least 2 years of guest service experience.
• Strong communication, motivational, organizational, and interpersonal skills.
• Flexible schedule, including holidays and weekends.
• Ability to work outside in all weather conditions, including snow and sunshine.
• Passion for mountains and outdoor recreation.
• Ability and willingness to perform demanding physical labor.
• Ability to stand in all weather conditions for extended periods.
• Ability to lift at least 50 pounds.
• At least 18 years of age.

Responsibilities

• Exceed guest expectations and help create the best possible mountain experience.
• Encourage belonging and interdepartmental connection among employees.
• Promote a safety-first mindset.
• Ensure Guest Service Agents provide accurate and consistent information to guests and employees.
• Communicate with Guest Services, Base Operations, and Product Sales & Service leadership to support the guest experience.
• Represent the resort professionally in guest-facing environments and maintain a friendly attitude in all weather conditions.
• Identify operational issues and help develop practical resolutions.
• Greet and engage arriving and departing guests; respond to guest questions and needs.
• Resolve guest concerns and complaints calmly and professionally.
• Work indoors and outdoors across a variety of operational duties and collaborate with PSS, Tickets, VRR, Patrol, Parking, and Lifts.
• Assist management with supervision, scheduling, recruitment, and day-to-day Guest Services operations.
• Train, coach, and mentor employees in proactive guest service.
• Reinforce company and departmental policies, including appearance, guest engagement, scanning compliance, and performance expectations.
• Partner with PSS leadership to align daily operations, service standards, training, and frontline communication.
• Identify guest friction points, operational gaps, and process improvement opportunities affecting Guest Services and PSS.
• Coordinate with PSS during high-volume periods on guest flow, staffing coverage, and frontline service needs.
• Promote a collaborative one-team culture between Guest Services and PSS employees.
• Stay informed about PSS priorities, promotions, and operational updates to ensure accurate information is shared.
• Maintain a clean, safe, and presentable work environment.
• Support daily operations, including opening and closing responsibilities for base area operations.
• Perform other duties as assigned.

Benefits

• Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Wellness benefits.
• 40% retail discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed