Assistant Guest Services Manager

Four Seasons Hotels and Resorts • Philadelphia, PA

9d

About The Position

The Assistant Guest Services Manager leads the Guest Services operation, including Valet and Garage services, and helps create exceptional guest experiences throughout the guest journey, from pre-arrival through post-departure. The role ensures seamless arrivals and departures, personalized service, and adherence to Four Seasons standards. It is part of the Front Office and Guest Services team and reports to the Director of Rooms.

The position includes responding to guest requests and concerns, managing arrival and departure logistics, overseeing departmental operations and financial results, partnering with other hotel departments, and coaching team members. Work hours may include mornings, evenings, weekends, and holidays based on business needs.

Requirements

• At least 3 years of leadership experience in a luxury hotel or hospitality environment.
• Strong communication, organization, and problem-solving skills.
• Proven ability to lead teams and build positive working relationships.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Valid U.S. work authorization.

Nice To Haves

• Experience with Opera or a comparable property management system is preferred.

Responsibilities

• Lead the Guest Services team in delivering exceptional, personalized guest experiences.
• Respond to guest requests, concerns, and special arrangements professionally and urgently.
• Create memorable guest interactions through thoughtful recommendations and service recovery.
• Oversee Valet and Garage operations, ensuring efficiency, guest satisfaction, and adherence to operational standards.
• Monitor departmental expenses and performance, including managing departmental financial results.
• Manage guest luggage storage and related arrival and departure logistics.
• Partner with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
• Coach, develop, and support team members while fostering a culture of service excellence.

Benefits

• Competitive wages and comprehensive benefits package.
• Training, development, and career growth opportunities within the organization.
• Complimentary room nights at Four Seasons properties worldwide.
• Complimentary meals during shifts.
• Uniforms and dry cleaning provided.
• Discounted medical, dental, and vision coverage.
• Parking and SEPTA access.
• City Fitness membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed