Assistant Manager, Payment Services

SCCU Career•Melbourne, FL

1d•Onsite

About The Position

At Space Coast Credit Union (SCCU), the Assistant Manager, Payment Services helps ensure transactions are processed accurately, promptly, and in compliance with credit union standards. The role assists with issue resolution, departmental performance goals, and an efficient payment operations environment. It oversees Physical Payments/Checks within the Payment Services Department, including check processing and general ledger reconciliation for ATM deposits, foreign ATM cash ordering, mobile check deposits, branch check processing, mailed payment remittance, inclearing, and returns. It also oversees domestic and international wire processing and reconciliation, coordinating with wire-entry channel owners in Retail, MSC, Digital Experience, and BSA for sanctions oversight. The role serves as a subject matter expert for emerging payment channels and products, including RTP, FedNow, Zelle, and Bill Pay, and oversees department disputes such as ACH and Zelle disputes, breach-of-warranty matters, and hold-harmless letters. The Assistant Manager supports daily team operations and service delivery across wires, item processing, ACH, digital and emerging payments, or disputes. The position helps maintain efficient workflows and systems, regulatory training and adherence, and coordination with IT, other departments, and vendors. It supports staff coaching and development, audits and examinations, risk assessments, projects, process improvements, documentation, and effective communication of procedural changes.

Requirements

Associate degree in a related field or equivalent work experience.
3 to 5 years of prior experience in Operations or Finance.
Ability to meet the role's responsibilities involving payment operations, including processing and settlement, staff coaching, compliance, and workflow management.

Nice To Haves

Prior experience working with ACH, wire, and check operations.

Responsibilities

Assist in overseeing daily Payment Services operations to ensure timely, efficient, and effective processing and settlement.
Oversee physical check processing and general ledger reconciliation, including ATM deposits, foreign ATM cash ordering, mobile check deposits, branch processing, mailed remittances, inclearing, and returns.
Oversee domestic and international wire processing and general ledger reconciliation; coordinate with channel owners and BSA for sanctions oversight.
Act as a subject matter expert for emerging payment channels and products, including RTP, FedNow, Zelle, and Bill Pay, including general ledger reconciliation.
Oversee department disputes, including ACH and Zelle disputes, breach-of-warranty matters, and hold-harmless letters.
Help set and consistently meet appropriate service levels, and ensure processing and system workflows are effective and efficient.
Ensure direct reports remain current with required regulatory training and adhere to requirements.
Coordinate with IT, other relevant departments, and vendors to maintain the integrity and functionality of systems and platforms.
Assist in setting departmental productivity and service goals.
Direct staff performance through coaching, training, and performance appraisals.
Assist with preparation for regulatory examinations and internal audits, and with periodic external risk assessments; ensure procedures meet applicable requirements.
Assist with department projects, ensuring appropriate prioritization, implementation, and education for new business or processes.
Meet deadlines with minimal follow-up, emphasizing efficiency and effectiveness.
Recommend and implement compliant process changes that streamline workflows, using automation when possible.
Update training documents, policies, procedures, and job aids as needed, and communicate changes effectively.
Ensure documented procedures are consistent with actual processing.