Assistant Manager, Payment Services
About The Position
At Space Coast Credit Union (SCCU), the Assistant Manager, Payment Services helps ensure transactions are processed accurately, on time, and in compliance with credit union standards. This role assists with issue resolution, departmental performance goals, and the operation of an efficient payment services environment. The position oversees Physical Payments/Checks within the Payment Services Department, including check processing and general ledger reconciliation across ATM deposits and foreign ATM cash ordering, mobile check deposits, branch check processing, mailed payment remittance, inclearing, and returns. It also oversees domestic and international wire processing and reconciliation, working with wire-entry channel owners in Retail, MSC, Digital Experience, and BSA on sanctions oversight. The role serves as a subject-matter expert for emerging payment channels and products, including RTP, FedNow, Zelle, and Bill Pay, and oversees department disputes, including ACH and Zelle disputes, breach-of-warranty matters, and hold-harmless letters.
Requirements
- Associate degree in a related field or equivalent work experience.
- Three to five years of prior experience in Operations or Finance.
Nice To Haves
- Experience working with ACH, wire, and check operations.
Responsibilities
- Assist in overseeing daily Payment Services operations to ensure timely, efficient, and effective processing and settlement across wires, item processing, ACH, digital and emerging payments, or disputes.
- Ensure service levels are appropriately established and consistently met, workflows and systems operate efficiently, and direct reports complete required regulatory training and follow applicable requirements.
- Coordinate with IT, other departments, and vendors to maintain the integrity and functionality of systems and platforms.
- Assist in setting departmental productivity and service goals.
- Coach, train, and appraise staff performance to help achieve established goals and service levels.
- Assist with preparation for regulatory examinations, internal audits, and periodic risk assessments, and help ensure procedures meet applicable requirements.
- Assist with department projects, prioritizing and implementing work and providing education for newly developed business or processes; meet deadlines with minimal follow-up.
- Recommend and implement compliant process changes that streamline workflows, using automation where possible.
- Update training documents, policies, procedures, and job aids as needed, communicate changes, and ensure documented procedures match actual processing.
- Oversee check processing and general ledger reconciliation, including ATM deposits and foreign ATM cash ordering, mobile check deposits, branch check processing, mailed payment remittance, inclearing, and returns.
- Oversee domestic and international wire processing and general ledger reconciliation, coordinating with wire-entry channel owners on sanctions oversight.
- Serve as a subject-matter expert for emerging payment channels and products, including RTP, FedNow, Zelle, and Bill Pay, including general ledger reconciliation.
- Oversee department disputes, including ACH and Zelle disputes, breach-of-warranty matters, and hold-harmless letters.
Benefits
- Flexible schedule options.
- On-the-job training and opportunities for internal promotion.
- Medical, dental, and vision insurance.
- Employee Assistance Program.
- 401(k) match of 5%.
- HSA match.
- Employer-paid short- and long-term disability insurance and life insurance.
- Tuition reimbursement after one year of service.
- 20 or more days of PTO, birthday PTO, and 11 federal holidays.
- Discounted rates on loans and credit cards, and no-fee SCCU accounts.
- Eligible for one SCCU annual bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
