Assistant Manager - Optical

National Vision•St. Peters, MO

About The Position

The Assistant Manager - Optical oversees daily store operations, including personnel management and inventory control, to support a positive customer experience and keep associates engaged. The role helps manage the eyeglass department, maintain operational standards, and achieve store profit, sales, and performance goals. It also involves supervising and motivating associates, supporting staffing and recruiting, and communicating with store leadership and corporate teams. Job duties may vary in some locations to comply with state laws requiring specific licenses or credentials.

Requirements

Optical sales experience.
Ability to lead, coach, and build associate relationships.
Understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills, including planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the profit and loss statement.
Oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met, review remakes, and enforce policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reports as required.
Ensure store promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist, while ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.