Assistant Manager - Optical

National Vision•Richardson, TX

13d

About The Position

The Assistant Manager - Optical oversees the daily operations of the store’s eyeglass department, including personnel management and inventory control. The role supports a positive customer experience and helps maintain associate engagement. Responsibilities include monitoring store financial and performance goals, ensuring operational efficiency and compliance, maintaining quality and customer-service standards, and supporting staffing and promotional activities. Duties and work practices may vary in locations where state laws require specific licenses or credentials.

Requirements

Optical sales experience.
Ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met, review remakes, and enforce policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Opticians and CL Sales associates, and in some stores the Receptionist; ensure timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
Motivate associates to exceed performance standards.