Assistant Manager - Optical

National Vision • Butler Township, PA

3d

About The Position

The Assistant Manager - Optical oversees the daily operations of the store’s eyeglass department, including personnel management and inventory control, to support a positive customer experience and associate satisfaction. The role works to achieve profit, sales, and performance goals while ensuring operational efficiency, compliance with company policies, and quality standards. The Assistant Manager also supports staffing, promotion execution, associate development, and communication with store, district, and corporate leadership. Duties and work practices may vary in locations where state laws require certain responsibilities to be performed by individuals with specific licenses or credentials.

Requirements

• Optical sales experience.
• Ability to lead, coach, and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong oral and written communication skills for effective team management.
• Exceptional customer service skills.
• Strong organizational skills for planning work and monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Ability to analyze and solve problems of varied scope.

Nice To Haves

• Supervising experience is preferred.

Responsibilities

• Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
• Promote outstanding customer service and ensure associates provide it.
• Ensure quality standards are met; review remakes and enforce policies to ensure compliance.
• Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
• Supervise and motivate Opticians and CL Sales associates and, in some stores, the Receptionist; ensure timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
• Motivate associates to exceed performance standards.

Benefits

• Competitive pay and bonus opportunities.
• Health and dental insurance.
• 401(k) retirement savings.
• Flexible spending account.
• Paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Overtime pay when applicable.
• Training programs.
• Access to educational courses.
• Professional growth, internal promotions, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed