Assistant Manager - Optical

National Vision•Smyrna, GA

13d

About The Position

America's Best, part of National Vision, is seeking an Assistant Manager - Optical to oversee the daily operations of the eyeglass department and support store operations. The role focuses on sales and profit performance, operational compliance, customer service, quality standards, associate supervision, and staffing. The position also works with store and corporate leadership and helps ensure promotions and visual merchandising are implemented. Job duties may vary in some locations to comply with state licensing or credential requirements. America's Best combines eyewear and eye care in its stores. The company describes its purpose as making quality eye care and eyewear more affordable and accessible. Stores are closed every Sunday.

Requirements

Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee and optimize the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce policies to ensure compliance.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and ensure associates and doctors know about current promotions.
Supervise and motivate Opticians and CL Sales associates, and in some stores the Receptionist; ensure timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining qualified staff.
Motivate associates to exceed performance standards.