Assistant Manager - Optical

National Vision•Granger, IN

10d

About The Position

The Assistant Manager - Optical oversees daily store and eyeglass department operations, including personnel management and inventory control. The role helps deliver a positive customer experience, maintain associate engagement, and support store performance. The position also involves working with the General Manager, District Manager, and Corporate Office, and responsibilities or work practices may vary where state licensing or credential requirements apply. Stores are closed on Sundays.

Requirements

Optical sales experience.
Ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills to plan work and monitor progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee and optimize the eyeglass department to promote efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce related policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist; ensure timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.