Assistant Manager - Optical

National Vision•Tarentum, PA

23d

About The Position

The Assistant Manager - Optical oversees the daily operations of the store’s eyeglass department, including personnel management and inventory control, with the goal of providing customers with a positive experience and supporting associates. The role monitors sales, profit, and performance; maintains operational efficiency and compliance; and helps ensure quality standards and customer service expectations are met. The Assistant Manager supervises and motivates store associates, supports staffing and recruiting, and works with the General Manager, District Manager, and Corporate Office. Duties may vary in some locations to meet state licensing or credential requirements.

Requirements

Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met, review remakes, and enforce applicable policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Opticians and CL Sales associates, and Receptionists in some stores, and ensure timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.