Assistant Manager - Optical

National Vision•Granger, IN

About The Position

America's Best, part of National Vision, is seeking an Assistant Manager - Optical to oversee daily store operations, including personnel management and inventory control. The role supports an excellent customer experience by managing the eyeglass department, helping ensure operational efficiency and compliance, and motivating associates. The position works with store and district leadership and helps maintain sales, profit, service, and performance standards. Stores are closed every Sunday.

Requirements

Optical sales experience.
Ability to lead, coach, and build associate relationships.
Understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills to plan work and monitor progress toward goals.
Ability to analyze, create, and understand financial reports.
Ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met, review remakes, and enforce policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Customer/CL Sales associates, and in some stores the Receptionist, while ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.