Assistant Manager - Optical

National Vision•Morrow, GA

About The Position

America’s Best, part of National Vision, is seeking an Assistant Manager - Optical to oversee daily store operations, including personnel management and inventory control. The role helps deliver a positive customer experience and supports associates while overseeing the eyeglass department. The position is responsible for sales and profit performance, operational efficiency, customer service, quality standards, promotions, and team supervision. Some duties may vary according to state licensing or credential requirements. America's Best stores are closed on Sundays.

Requirements

Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee and optimize the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met, review remakes, and enforce applicable policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist, while ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining qualified staff.
Motivate associates to exceed performance standards.