Assistant Manager - Optical

National Vision•West Allis, WI

11h

About The Position

America’s Best, part of National Vision, is seeking an Assistant Manager - Optical to oversee the daily operations of the eyeglass department. The role focuses on personnel management, inventory control, operational efficiency, and providing customers with a positive experience. The assistant manager helps ensure the department meets sales, profit, performance, service, and quality standards while supporting and motivating associates. The position works with the General Manager, District Manager, Corporate Office, store associates, and doctors. Duties and work practices may vary at locations where state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. America's Best stores are closed every Sunday.

Requirements

Optical sales experience.
Ability to lead, coach, and build relationships with associates.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills, including planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee and optimize the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce policies to ensure compliance.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Contact Lens Sales associates and, in some stores, the Receptionist; ensure day-to-day functions are completed on time.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.