Assistant Manager, Operations

CHANEL • New York, NY

9d • $70,200 - $102,000 • Onsite

About The Position

We are looking for an Assistant Operations Manager who will assist in overseeing the operations function within the boutique. They are the expert on all Standard Operating Procedures, systems, and tools and ensuring the smooth running of operations to enable the ultimate client experience. They will work closely with the Operations Manager, along with the Boutique Leaders, by imparting critical business knowledge and maintaining operational excellence.

Requirements

• Ability to thrive in a team environment and work collaboratively.
• Excellent attention to detail and organizational skills.
• Understanding of, and passion for, client experience.
• Excellent written and verbal communication skills.
• Minimum 3 years of related experience.
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays.

Nice To Haves

• Foreign language skills are preferred but not required.
• Bachelor’s degree (preferred).
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Responsibilities

• Own key operational functions within the Boutique including Inventory control, Cycle counts, Shipping and Receiving; support Facilities Management, Security, and Compliance.
• Collaborate with Home Office Retail Operations team to execute strategic initiatives focused on increasing operational efficiency.
• Coach and inspire the team to uphold and deliver operational excellence.
• Contribute to a positive working environment and support a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools, and act as a resource for entire Boutique Team.
• Support the team through various projects, initiatives, sales, and customer services.
• Manage product request and movement while upholding organizational standards.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level