SuccessFactors Recruiting: Assistant Manager of Piano Technology (Piano Operations)

Johns Hopkins University•Peabody, MA

20h

About The Position

The Assistant Manager of Piano Technology is a full-time, 12-month position with the Peabody Institute of Johns Hopkins University, supporting the Conservatory and Preparatory. Reporting to the Manager of Piano Technology, the role is a member of the Piano Technology team and supports the maintenance and operation of more than 250 pianos used for practice and performances. The position performs concert-level tuning, voicing, repairs, fine action regulation, restringing, action rebuilding, cleaning, and general piano maintenance. It also helps manage the piano shop’s daily projects and schedule, parts inventory, online request management system, and digital rental contracts. The Assistant Manager hires and provides instructional training to student workers. Training in the online systems will be provided. The role requires availability to work evenings and weekends when requested, as dictated by the concert and performance schedule. Piano moving is performed with the assistance of equipment.

Requirements

High school diploma or GED.
Four years of experience, including concert-level tuning and knowledge of grand and upright piano repair, rebuilding, and maintenance; installation of action parts; action regulation; parts geometry; and voicing to professional musician standards.
Ability to tune aurally with accuracy and stability, with expertise in concert-level tuning.
Expertise in shop management.
Effective oral and written communication skills and basic computer skills.
Knowledge of acceptable work standards for rebuilding and maintaining pianos and related instruments.
Knowledge of the effects of humidity and seasonal changes on pianos.
Effective communication and interpersonal skills for working with students, faculty, dealers, donors, and guest performers.
Ability to participate in moving pianos with the assistance of equipment.
Ability to multitask, meet deadlines, and solve problems, and to work positively as a team member.
Ability to work in confined spaces and follow safety precautions, including wearing safety equipment when occasionally using hazardous solvents such as acetone and lacquer.
Must pass a background check and complete university-required compliance training.
Must be available to work evenings and weekends when requested, according to the concert and performance schedule.

Nice To Haves

Six years of experience with concert tuning is strongly preferred.
Bachelor’s degree is strongly preferred.
RPT certification from the Piano Technicians Guild is preferred.
Education from a premier program such as the North Bennet Street School may substitute for some years of experience according to the conversion scale.

Responsibilities

Perform concert tunings and high-level maintenance of pianos for the Peabody Institute.
Monitor piano serviceability and assist in developing tuning and general maintenance schedules.
Service, regulate, repair, rebuild, restring, and clean pianos as needed.
Attend concerts for pre-concert and intermission tunings when requested.
Work with faculty on piano-related needs as requested.
Tune and maintain non-Conservatory University pianos as needed or as requested by Peabody leadership or the Piano Technology Manager.
Manage the day-to-day schedule in the piano shop.
Assist with management of parts inventory and monitor market changes in parts quality and pricing.
Hire and manage student staff, including providing instructional training.
Help maintain the inventory of more than 250 pianos, send digital contracts for piano rentals, and manage the online request management system.
Perform miscellaneous job-related duties as assigned.