Assistant Manager, Member Solutions (Hybrid)
About The Position
At Unitus, each employee has an opportunity to make a difference for our members. The Member Solutions Assistant Manager provides a full range of daily operations support that includes direction, guidance, training, and coaching of member solutions staff to ensure that they meet and exceed the Credit Union’s service standards – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to align your career with your values, contribute and grow your talents. This will be a hybrid position located at our headquarters location in Tigard.
Requirements
- Bachelor’s degree in business or a related field; or equivalent in work experience.
- Minimum of two years of senior-level experience in collections including current knowledge of debt collection practices consumer loans, equity loans, first mortgage loans, and credit cards and specialty knowledge in bankruptcy, repossession, judgments, and hardship modifications.
- Prior experience in successfully delivering on-the-job training and assisting others in developing job-related skills.
Nice To Haves
- Lead or supervisory experience preferred.
- Bilingual English/Spanish is useful.
Responsibilities
- Provides support to the manager to assist in continuity and performance of department operations and maximize staff productivity and success.
- Serves as a subject matter expert for on-the-job training, operational, technical, service and business process monitoring and support.
- Reviews department work product for completeness, accuracy and compliance with program guidelines, Federal and State laws and regulations, Credit Union policies and procedures.
- Completing a variety of complex delinquency/default functions for loans, bankruptcy, small claims suits, and repossessions, CPI resolution, credit bureau reporting dispute resolution, hardship modifications, and write-off monitoring to ensure payments, recovery, problem resolution, compliance, and protection of the credit union’s interests.
Benefits
- Medical + Dental + Vision
- Flexible Spending Accounts + HSA
- Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
- Unitus recognizes 12 paid holidays per year
- 401(k) Retirement Savings
- Annual Incentives (eligibility dependent)
- Employee Assistance Plan
- Tuition Reimbursement
- Student Loan Debt Repayment
- Transit & Parking benefits
- Paid Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
