Client Solutions Supervisor (Hybrid)

Benson Integrated Marketing Solutions • Alpharetta, GA

4d • Hybrid

About The Position

As the Client Solutions Supervisor, you’ll lead the day‑to‑day execution of customer service operations by overseeing workflows, monitoring service levels, and supporting consistent, high‑quality client experiences. You’ll coach and guide a team of Customer Service Coordinators, manage priorities and coverage, and serve as the primary escalation point for operational issues. Through active monitoring, feedback, and collaboration, you’ll ensure work is completed accurately, efficiently, and in alignment with established standards. Your leadership will directly influence client satisfaction, operational reliability, and team performance. By identifying trends, closing performance gaps, and reinforcing accountability, you’ll help reduce errors, rework, and escalations. Your coaching and development efforts will strengthen team capabilities, improve engagement, and support long‑term growth. Ultimately, your work enables the Client Solutions Manager to focus on strategic initiatives while ensuring daily operations run smoothly.

Requirements

• Bachelor’s degree in Business, Communications, Operations, or a related field preferred.
• 3–5 years of experience in customer service, operations support, project coordination, or a service‑driven environment.
• Prior experience in a lead, senior, or supervisory role supporting team performance, workflow coordination, or training.
• Strong understanding of customer service principles, service levels, and quality standards.
• Proven people‑leadership and coaching skills with a focus on accountability and development.
• Analytical and critical‑thinking skills to identify trends, risks, and improvement opportunities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft tools (Teams, Outlook, SharePoint, Excel) and internal systems.
• Highly organized, detail‑oriented, and adaptable in a fast‑paced environment.

Responsibilities

• Provide daily supervisory oversight of customer service workflows, queues, and service level expectations.
• Monitor productivity, quality, and workload distribution to ensure timely and accurate execution.
• Coach, provide feedback, and document performance based on metrics, audits, and observed behaviors.
• Serve as the primary escalation point for complex, non‑standard, or exception‑based requests.
• Partner cross‑functionally with Operations, Print, Shipping, and other teams to resolve issues and clarify requirements.
• Maintain SOPs, support audits, and recommend process improvements to enhance efficiency and consistency.

Benefits

• Opportunities for advancement and professional development.
• Attractive salary with bonus structure.
• PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
• On-site fitness facility and Employee Assistance Program (EAP).
• Hybrid work opportunities.
• Paid time off for new parents.
• Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
• 401(k) with company match.
• Volunteer program with up to 16 hours of additional PTO.
• Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level