Member Solutions Counselor

Mortgage Center L C • Southfield, MI

4d • Hybrid

About The Position

In the Member Solutions Counselor role, you'll be responsible for keeping open lines of communication with delinquent members for early intervention counseling. You will work closely with investor credit unions and maintain positive working relationships with their collection staff. You will use your problem-solving abilities to tackle any issues head-on, keeping all parties informed as necessary as you work toward resolutions. You will make daily outbound calls to review members' financial status and develop workable repayment arrangements. You'll have the opportunity to be creative in your approach to developing appropriate resolutions that meet the requirements of all parties involved, communicate effectively to convey options to members, confidently make quick decisions, use sympathy to deescalate situations swiftly, and display your grit and perseverance during challenging situations.

Requirements

• A minimum of 1 year of collections or customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational skills, aiding ability to work effectively in a fast-paced, highly regulated, and deadline-driven environment.
• Working knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae and loss mitigation guidelines.

Nice To Haves

• Be creative in your approach to developing appropriate resolutions that meet the requirements of all parties involved.
• Communicate effectively to convey options to members.
• Confidently make quick decisions.
• Use sympathy to deescalate situations swiftly.
• Display your grit and perseverance during challenging situations.

Responsibilities

• Keeping open lines of communication with delinquent members for early intervention counseling.
• Working closely with investor credit unions and maintaining positive working relationships with their collection staff.
• Using problem-solving abilities to tackle any issues head-on, keeping all parties informed as necessary as you work toward resolutions.
• Making daily outbound calls to review members' financial status and develop workable repayment arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed