Assistant Manager, Inside Sales
About The Position
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. YOU As an Assistant Inside Sales Manager, you will support the Inside Sales Manager in leading the department, ensuring operational excellence, and delivering a “no-equal” customer experience. You’ll also mentor and guide Inside Sales Supervisors and Customer Service Representatives.
Requirements
- Bachelor’s degree preferred
- 3+ years of related experience in sales or customer service
- 1–2 years of supervisory or team leadership experience
- Strong communication and interpersonal skills
- Ability to coach and develop others
- Customer-focused mindset with problem-solving abilities
- Team-oriented with a collaborative leadership style
- Ability to manage priorities and adapt to change
Responsibilities
- Support Department Leadership (30%) Assist the Inside Sales Manager in overseeing daily operations, monitoring call reports, and ensuring workflow efficiency.
- Team Development & Coaching (25%) Lead, coach, and develop Inside Sales Supervisors and team members. Provide feedback, set goals, and foster a collaborative environment.
- Operational Oversight (20%) Ensure order accuracy, compliance with SOX and ISO standards, and implement corrective actions when needed.
- Customer Experience & Issue Resolution (15%) Address escalated customer concerns, support export documentation processes, and ensure service excellence.
- Reporting & Strategic Input (10%) Prepare reports, analyze performance metrics, and contribute to policy and process improvements.
Benefits
- medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
