Assistant Manager - Hospitality - #829

Sheetz, Inc • Petersburg, VA

8d

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s customer-service standards and helps ensure a best-in-class customer experience. The role manages hospitality and Total Customer Focus standards across inventory, preparation, promotion, production, service, and sales. The assistant manager also leads day-to-day store operations when the Store Manager is absent and supports the Store Manager with recruitment, selection, training, and performance management.

Requirements

• High school diploma or GED.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

• Support the Store Manager with recruitment, selection, training, and performance management of store employees.
• Help determine employee schedules and work assignments.
• Handle customer questions, complaints, and concerns.
• Monitor employee compliance with Sheetz policies, procedures, and programs.
• Follow up on results from customer service shops, QA audits, secret shops, and SMG surveys.
• Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
• Check that end-of-day tasks are completed.
• Maintain merchandise through proper placement, pricing, and replenishment.
• Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
• Lead day-to-day store operations in the Store Manager’s absence.

Benefits

• Quarterly employee bonuses based on company performance.
• Paid time off (PTO).
• 100% paid parental leave.
• 401(k) matching.
• Employee stock ownership.
• Professional development and growth opportunities.
• Tuition reimbursement.
• Medical coverage.
• Vision coverage.
• Dental coverage.
• Snack discounts.
• Additional $1.50 per hour for working 10 p.m. to 6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED