Assistant Manager - Hospitality - #921

Sheetz, Inc•Limerick Township, PA

About The Position

The Assistant Manager of Hospitality helps ensure Sheetz’s standards for total customer focus and hospitality are met throughout the store. The role oversees customer experiences and service procedures across inventory, preparation, promotion, production, service, and sales, and leads day-to-day store operations in the Store Manager’s absence. The Assistant Manager also supports staffing and performance management, monitors policy compliance, follows up on customer-service and audit feedback, oversees store cleanliness and timely transactions, and manages merchandise and profit-related processes.

Requirements

High school diploma or GED.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field.
One year of experience supervising others in a fast-food, restaurant, retail, or convenience operation.

Responsibilities

Back up the Store Manager by supporting recruitment, selection, training, and performance management of store employees.
Help determine employee schedules.
Handle customer questions, complaints, and concerns.
Monitor employee compliance with Sheetz policies, procedures, and programs.
Follow up on results from customer-service shops, QA audits, secret shops, and SMG surveys.
Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
Check that end-of-day tasks are completed.
Ensure merchandise is properly placed and priced and shelves are replenished.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations in the Store Manager’s absence.