Assistant Manager - Hospitality - #778

Sheetz, Inc•Midlothian, VA

35d

About The Position

The Assistant Manager of Hospitality helps ensure Sheetz’s customer-service procedures and Total Customer Focus standards are met throughout the store. The role oversees customer experience across inventory, preparation, promotion, production, service, and sales, and leads day-to-day store operations when the Store Manager is absent. It also supports the Store Manager with staffing and team management, customer concerns, compliance, store presentation, merchandise, and profit-management processes.

Requirements

High school diploma or GED.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

Support the Store Manager with recruitment, selection, training, and performance management of store employees.
Help determine employee work schedules.
Handle customer questions, complaints, and concerns.
Monitor employee compliance with Sheetz policies, procedures, and programs.
Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
Oversee timely customer transactions, facility and store cleanliness, and adherence to hospitality standards.
Check that end-of-day tasks are completed.
Maintain merchandise through proper placement, pricing, and replenishment.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations in the Store Manager’s absence.