Assistant Manager - Fuel

TravelCenters of America•Jessup, MD

About The Position

The Fuel Desk Assistant General Manager assists the General Manager with operations and marketing functions of the Fuel Building. The role includes staffing, training and development, general supervision of staff, and improving profitability. The Assistant General Manager leads the team in meeting and exceeding company performance standards and improving the Fuel department, including customer service, product knowledge, and atmosphere. The position fosters a trusting environment for feedback, coaches and performance-manages staff according to company policy, and recruits, hires, trains, and retains team members. It also supports financial objectives through effective management of people, products, service, and facility processes, with attention to revenue and profit. The Assistant General Manager follows safety and operating standards, observes company guidelines for vendor relationships, and assumes hourly associate duties as needed. The role may involve exposure to outdoor conditions, fumes, particles, moving mechanical parts, vibration, and loud noise.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Proficiency in Microsoft Office and operational understanding of POS software.
Ability to perform the described physical demands, with or without reasonable accommodation.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Supervisory experience in a convenience store, truck service, travel center, or related industry preferred.
Ability to lead, motivate, train, and develop people to bring out each team member’s talent.

Responsibilities

Lead and inspire the team to meet and exceed company performance standards and improve the Fuel department.
Develop a trusting atmosphere that encourages feedback from team members and guests; coach and performance-manage staff according to company policy.
Recruit, hire, train, and retain high-quality team members according to company guidelines, fostering respect and recognition for achievements.
Help achieve financial objectives through effective management of people, products, service, and facility processes, with a focus on revenue and profit.
Adhere to safety standards and standards of operation; follow company guidelines on vendor relationships.
Assume the duties of any hourly associate position as necessary.
Assist the General Manager with Fuel Building operations and marketing functions, staffing, training and development, general supervision, and profitability.