Assistant Manager Food

NBCUniversal•Universal City, CA

2d•Onsite

About The Position

The Assistant Manager Food is responsible for the daily supervision of quick-service branded restaurant operations. The role works under the direction of Restaurant Managers to execute operational plans while maintaining food quality, cleanliness, guest service, safety, and budget standards. It also supports employee and guest satisfaction programs and ensures employees understand and follow them. The Assistant Manager supervises hourly and seasonal supervisory staff, provides work direction and performance feedback, coaches and mentors team members, and helps maintain compliance with union contracts and company policies. The role oversees staffing, training, workflow, venue efficiency, and standard operating procedures, and adjusts operations to meet budget and service expectations. The position is required to be performed full-time from an NBCUniversal-designated worksite.

Requirements

High school diploma or GED.
At least 3 years of quick-service food management experience, including experience with multiple large, high-volume food service operations and managing a team of 20 or more employees.
Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint.
Excellent written and verbal communication skills to communicate effectively with all levels of the organization.
Ability to work rotating schedules, holidays, weekends, and nights.
Ability to work outdoors in varying weather conditions and walk or travel to multiple venues throughout the day.

Nice To Haves

Associate or bachelor's degree, or equivalent, in hospitality management or business administration.
Experience in quick food service.
Ability to express ideas clearly and logically and an interest in writing.
Good judgment and a strong sense of ethics when responding to guest concerns while considering company business models.
Proficiency in Microsoft Word and Excel and food-related point-of-service systems such as EATEC and Clarity.
Strong customer service, interpersonal, and organizational skills.
Ability to provide creative solutions to guest situations.
Ability to work in a fast-paced, repetitive, team-oriented environment.
Theme park experience.
Experience managing in a union environment.
Strong interpersonal and analytical skills.
Ability to think quickly and make sound decisions.
Ability to manage effectively under deadlines.
Previous experience creating and managing budgets.

Responsibilities

Ensure compliance with local, state, and federal laws concerning food quality, safety, labor, and employment; union guidelines; and company policies and procedures.
Under the direction of Restaurant Managers, execute strategic plans to optimize operating profits while maintaining quality, cleanliness, and guest service standards.
Support employee and guest satisfaction programs and ensure staff understand their importance.
Supervise hourly staff and seasonal supervisory staff, providing work direction, performance reviews, and coaching.
Ensure compliance with union contracts concerning employee work conditions, maintain discipline, and fill open shifts.
Mentor and counsel team members and enforce policies, procedures, and departmental standards.
Supervise employee workflow, set leadership standards, and guide work-location efficiency.
Build internal relationships and help employees meet expectations.
Observe, critique, and adjust daily staff functions and standard operating procedures to provide quality guest service.
Maintain or exceed weekly budgeted variable operating results for cost of goods, variable labor, and safety; adjust operations as needed to meet budgets.
Exceed annual cash-flow trends.
Maintain a clean, safe, and professional work area.
Ensure appropriate hiring and training content are maintained and the workforce is trained and proficient in venue operations.
Perform other duties as assigned.