Assistant Manager Food

NBCUniversal•Universal City, CA

3d•$29 - $32•Onsite

About The Position

The Assistant Manager Food is responsible for daily supervision of quick-service branded restaurant operations. The role helps create and foster a cohesive team through organizational, planning, delegation, mentoring, and coaching skills. Under the direction of Restaurant Managers, the Assistant Manager executes strategic plans to optimize operational profits while maintaining food quality, cleanliness, and guest-service standards. The position supervises hourly and seasonal supervisory staff, provides work direction and performance feedback, supports employee and guest satisfaction programs, and ensures compliance with company policies, applicable laws, and union contracts. It also monitors venue operations, budgets, staffing, training, safety, and service standards across multiple locations.

Requirements

High school diploma or GED.
At least 3 years of quick-service food management experience, including multiple large, high-volume food-service operations and management of a team of 20 or more employees.
Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint.
Excellent written and verbal communication skills to communicate effectively with all levels of the organization.
Ability to work rotating schedules, holidays, weekends, and nights.
Ability to work outdoors in varying weather conditions and walk or travel to multiple venues throughout the day.

Nice To Haves

Associate or bachelor's degree, or equivalent, in hospitality management or business administration.
Experience in quick food service.
Ability to express ideas clearly and logically, strong writing skills, and good judgment.
Strong ethics and sound judgment when responding to guest concerns while considering company business models.
Proficiency in Microsoft Word, Excel, and food-related point-of-service systems such as EATEC and Clarity.
Strong customer-service, interpersonal, and organizational skills.
Ability to develop creative solutions to guest situations.
Ability to work in a fast-paced, repetitive, team-oriented environment.
Theme park experience.
Experience managing in a union environment.
Strong interpersonal and analytical skills.
Quick thinking and ability to make sound decisions.
Ability to manage effectively under deadlines.
Previous experience creating and managing budgets.

Responsibilities

Ensure compliance with local, state, and federal laws concerning food quality, safety, labor, and employment; union guidelines; and company policies and procedures.
Execute strategic plans, under the direction of Restaurant Managers, to optimize operational profits while maintaining quality, cleanliness, and guest-service standards.
Support employee and guest satisfaction programs and ensure staff understand their importance.
Supervise hourly staff and seasonal supervisory staff, providing work direction, performance reviews, and coaching.
Ensure compliance with union contracts regarding employee work conditions, maintain discipline, and replace open shifts.
Mentor and counsel team members and enforce policies, procedures, and departmental standards.
Supervise employee workflow, set leadership standards, and guide work-location efficiency.
Build internal relationships and help ensure employees are exceeding expectations.
Observe, critique, and adjust daily personnel functions and standard operating procedures to provide quality guest service.
Maintain or exceed weekly budgeted variable operating results for cost of goods, variable labor, and safety; adjust operations as needed to meet budgets and exceed annual cash-flow trends.
Maintain a clean, safe, and professional work area.
Ensure proper hiring and training content are maintained.
Ensure the workforce is trained and proficient in operating venues.
Perform other duties as assigned.