Assistant Manager, Facilities Services

DFW International Airport•Grapevine, TX

1d•Onsite

About The Position

Under the general direction of the Airport Facilities Maintenance Manager, the Assistant Manager, Facilities Services helps develop specifications and coordinates and monitors facilities contract activities for the Board. The role serves as a liaison between Energy, Transportation & Asset Management (ETAM) and other departments involved in facilities contract development, approval, and execution. It maintains regular communication with contractors, tenants, quality control technicians, contract administrators, and other Airport personnel to ensure facilities are maintained in compliance with contract specifications. This is a people-leader role requiring a consistent physical on-site presence at DFW Airport to coach teams, build culture, and support cross-functional alignment. The position works in office, industrial, and field environments at locations throughout the Airport where contracted services are performed. It is designated both safety-sensitive and essential, including attendance requirements during emergencies or inclement weather.

Requirements

Associate degree in a business- or engineering-related field, or successful completion of a recognized apprenticeship or trade school program as an electrician, industrial plant operator, HVAC mechanic, facility technician, or custodian.
Three years of experience working in or supervising facility maintenance or custodial services; specific experience requirements vary by position vacancy.
Possession of a valid Class C driver’s license.
Knowledge of quality assurance/control methods, principles, and practices, including statistical analysis and sampling techniques.
Knowledge of inspection and performance measures and estimating practices.
Ability to interpret requirements and accurately communicate quality requirements to contractor officials.
Clear written and spoken business English communication skills.
Ability to develop, analyze, and evaluate facts concerning unsatisfactory contractor performance and review contractor operations and processes for quality-procedure compliance.
Ability to read and interpret plans and specifications, blueprints, schematics, and drawings.
Ability to analyze and recommend contract provisions and requirements to achieve departmental objectives; present ideas effectively; and establish and maintain project guidelines, schedules, and work records.
Ability to analyze facts, reach logical conclusions, and prepare detailed reports.
Ability to make decisions under applicable rules, regulations, and ordinances and understand and follow complex oral and written instructions.
Ability to coordinate, schedule, and inspect contractors and evaluate their performance.
Ability to maintain, analyze, and evaluate work records for planning and budgeting.
Ability to establish and maintain effective working relationships within and outside the organization.
Ability to pass a medical examination.
Must obtain and maintain a Security Identification Display Area (SIDA) Airport Identification/Access Badge in accordance with TSA requirements and DFW Airport’s Airport Security Program; the initial badge must be obtained within 30 days of employment.
Must pass a pre-employment drug test and submit to random drug screening while employed in this safety-sensitive position.
Must be able to attend work during emergencies or inclement weather as an essential employee.

Nice To Haves

Bachelor’s degree in a business-related or engineering-related field.
Three years of supervisory experience.
For the Electrical/Electronics Services Coordinator vacancy: experience repairing and maintaining electrical/electronic systems, including electrical trade systems, Automated Access Control Systems (AACS), fire alarm, CCTV, communications systems, and associated equipment.
For the Mechanical Services Coordinator vacancy: experience repairing and maintaining mechanical, electrical, HVAC, security, and structural systems and equipment.
For the Custodial Services Coordinator vacancy: experience performing custodial services in multiple high-use facilities.
Equivalent combinations of education and experience may be substituted at a rate of one year of work experience for one year of education.

Responsibilities

Help develop contract technical specifications; coordinate and monitor contract activities; modify and monitor contract processing procedures and activities; and review contract requests and proposals.
Serve as a liaison between ETAM and other departments involved in contract development, approval, and execution.
Analyze existing contract preparation, processing, and approval procedures.
Meet with departmental representatives to determine technical provisions for contract specifications.
Establish contract performance benchmarks and evaluate contractor performance against contract standards.
Conduct periodic inspections of facilities and review work in progress.
Coordinate interpretation of contract provisions with the Contract Administrator to resolve disputes and answer inquiries.
Evaluate implementation and effectiveness of contractors’ quality or inspection systems.
Investigate customer complaints and provide solutions.
Coordinate activities with Quality Control Technicians and contractors; establish priorities and adjust schedules for regular and emergency demands.
Evaluate employees, file timely performance reports, and potentially recommend disciplinary measures, including suspension, demotion, and dismissal.
Identify environmental aspects and impacts within the position’s span of control, communicate applicable personnel and operational changes to Environmental Affairs, evaluate environmental performance, and provide employee feedback and recognition related to environmental performance.