Assistant Manager F&B at Fish Out of Water

ST JOE RESORT OPERATIONS LLC•Santa Rosa Beach, FL

24d•Onsite

About The Position

The Assistant Food & Beverage Manager supervises and trains associates to consistently deliver 4-star, 4-diamond service and helps ensure food and beverage operations meet company standards. The role assists the F&B Manager and works under their direction. Responsibilities span staff supervision and training, guest satisfaction, outlet readiness, inventory and supply needs, scheduling and labor costs, service standards, financial transactions, and compliance with departmental policies and liquor regulations. The position also performs and trains in duties across host, bartender, server assistant, and server roles.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests.
Ability to read, write, speak, understand, and communicate in basic English preferred.
Three years of experience in a supervisory food and beverage position preferred.
Proven food and beverage management experience.
Working knowledge of computer software programs, including MS Office, restaurant management software, and POS systems.
ServSafe certification; may be obtained after employment.
Detail-oriented and thorough.
Ability to remain discreet and respect guests’ privacy.
Ability to consistently perform work to high standards.
Ability to interact with guests in a pleasant and friendly manner and maintain a warm, friendly demeanor.
Ability to perform and train in host, bartender, server assistant, and server duties.
Effective verbal and written communication skills.
Ability to multitask, lead a team efficiently, and solve problems independently.
Extensive knowledge of food and beverage operations and POS systems.
Moderate wine knowledge.
Proficiency with Microsoft Office and email.
Ability to follow and enforce food and beverage regulations and St. Joe standards.

Nice To Haves

Three years’ experience in a supervisory food and beverage position is preferred.
Basic English communication ability is preferred.

Responsibilities

Anticipate restaurant needs and order necessary products while keeping within budget.
Maintain logs and ensure trace reports are updated.
Maintain positive guest relations, resolve complaints promptly, anticipate guest needs, respond to requests, and improve the guest experience.
Ensure associates can accurately answer guest questions about hotel services, property features, and local attractions and activities.
Train associates in equipment maintenance and use, menu knowledge, service standards, greetings, salutations, and suggestive upselling.
Monitor and ensure cleanliness, sanitation, organization, and readiness of assigned work areas, storage areas, tables, service materials, and equipment.
Communicate outlet changes, associate rallies, and insurance modifications to associates.
Assign work and side duties, communicate changes during shifts, and conduct pre-shift meetings.
Inspect staff grooming and attire and correct deficiencies.
Monitor staff performance and service standards, and correct deficiencies.
Confirm staff attendance and document late or absent employees.
Check servers out at the end of the day and confirm side work is complete.
Complete supply requisitions and submit them to vendors; instruct personnel to correct cleanliness or organization deficiencies.
Foster a cooperative working climate that supports productivity and employee morale.
Complete maintenance work orders and contact Engineering directly for urgent repairs.
Control labor costs by adjusting schedules to business levels while balancing service and cost.
Obtain and secure the assigned bank and verify contracted monies.
Maintain knowledge of menu items, beverages, liquor brands, glassware, ingredients, preparation methods, garnishes, outlet details, and departmental procedures.
Settle checks in the POS system and process guest payments in accordance with accounting requirements, maintaining accountability for financial transactions.
Follow state liquor regulations, including restrictions on service to minors and intoxicated persons and rules concerning drunk driving.
Work in conjunction with and under the direction of the F&B Manager; perform other duties as assigned.