Assistant Manager - DME & CPAP Resupply

Caddis Capital Management•Salt Lake City, UT

About The Position

The Assistant Resupply Manager supports the Resupply Manager with daily operations of Caddis Capital’s resupply department, helping ensure patients receive timely replacement PAP, compression therapy, and related medical supplies. The role provides hands-on leadership to resupply team members, manages workflows and productivity, resolves escalated patient issues, and leads the department when the Resupply Manager is unavailable. The Assistant Resupply Manager also helps ensure orders meet payer requirements, documentation standards, and company policies; coordinates with internal teams to resolve order holds; tracks departmental performance; and identifies process improvements that support efficiency, accuracy, and patient satisfaction.

Requirements

At least 2 years of customer service, healthcare operations, or related experience.
Strong customer service and problem-solving skills, especially in escalated situations.
Excellent verbal and written communication abilities.
Strong organizational skills and exceptional attention to detail.
Proficiency with computers and the ability to learn multiple software systems.
High school diploma or GED.

Nice To Haves

Team lead, supervisory, or training experience.
Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), respiratory care, sleep therapy, or healthcare services.
Knowledge of medical insurance, Medicare, Medicaid, and commercial payer requirements.
Experience using electronic medical records (EMR) or healthcare software systems.
Bilingual English/Spanish.

Responsibilities

Assist the Resupply Manager in overseeing daily resupply workflows to ensure timely patient outreach and order processing.
Supervise, train, coach, and help onboard resupply representatives.
Monitor team productivity, call and outreach volumes, and service levels, and flag issues to the Resupply Manager.
Handle escalated patient calls and complex orders, resolving concerns promptly and professionally.
Verify orders meet payer requirements, documentation standards, and company policies before processing.
Coordinate with billing, compliance, intake, and clinical teams to resolve order holds and keep work moving.
Promote product compliance by ensuring timely replacement of PAP and respiratory supplies.
Help track departmental KPIs and prepare reports for the Resupply Manager and leadership.
Suggest process improvements that increase efficiency, accuracy, and patient satisfaction.
Perform other duties as assigned.