Assistant Manager Distribution Brown Elephant

Howard Brown Health•Chicago, IL

17d

About The Position

The Assistant Manager Distribution supervises Mover/Drivers and coordinates the daily execution of donation pickups, merchandise transfers, and moving services for Brown Elephant stores and other Howard Brown Health locations as needed. Under the direction of the Distribution Manager, the role translates departmental priorities and established procedures into daily assignments, trains and coaches staff, and provides hands-on driving and moving support. The position supports safe, efficient, and reliable operations through responsive donor service, accurate records, and coordination with store management. The role may perform driving and moving duties, including operating company trucks and loading and unloading furniture and other items. It also supports dispatch, coordinates large donations and estate pickups, arranges merchandise transfers and moving requests, and completes operational and administrative paperwork. The position requires a high school diploma or GED, at least three years of relevant experience including one year of people management, and experience administering a collective bargaining agreement and managing a unionized workforce. A valid Illinois driver’s license and a safe driving record are required.

Requirements

High school diploma or GED equivalent.
At least three years of professional/chain logistics, retail distribution, supply chain, transportation management, or related experience.
At least one year of people management experience within the required three years of experience.
Experience administering a collective bargaining agreement (CBA) and managing a unionized workforce.
Valid Illinois driver’s license and safe driving record.
Proficient and functional knowledge of supply chain and/or logistics principles.
Knowledge of basic project management principles.
Knowledge of FQHCs and delivery of care to underserved communities.
Ability to work comfortably within an LGBTQ+ setting and with LGBTQ+ patient populations.
Ability to make formal and effective oral presentations.
Ability to evaluate procedures and issues and develop strategies and effective solutions.
Ability to plan, organize, and accomplish organizational goals and objectives.
Ability to handle and maintain highly confidential information with professional maturity.
Effective written, verbal, and listening communication competencies.
Knowledge of research approaches and ability to apply relevant approaches toward desired outcomes.
Strong problem-solving skills and ability to engage supervisory support when appropriate.
Ability to demonstrate understanding and acceptance of equity, inclusion, and diversity concepts, which are broader than race, ethnicity, and gender.
Ability to speak audibly and listen actively.
Ability to use computers, telephones, and other office equipment.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to travel locally periodically, up to 40%.

Nice To Haves

Previous box truck operating experience.
Non-profit and/or donor interfacing experience.

Responsibilities

Supervise Mover/Drivers, coordinate workloads and assignments, communicate expectations, monitor completion, adjust assignments as needed, and refer concerns requiring further action to the Distribution Manager.
Perform driving and moving duties as needed, including operating company trucks, completing donation pickups and merchandise transfers, and loading and unloading furniture and other items.
Manage dispatch when assigned and in the Distribution Manager’s absence, including responding to donor inquiries, scheduling pickups, planning routes, communicating assignments and arrival windows, and adjusting arrangements as needs change.
Train and coach staff on customer-service standards, policies, and safe driving, lifting, loading, unloading, and merchandise-handling procedures; monitor practices and provide instruction and feedback.
Maintain accurate donation and pickup records, including donor information, scheduling details, pickup instructions, outcomes, and follow-up needs.
Coordinate and participate in large donation and estate pickups, confirming arrangements with donors, staff, and receiving stores.
Assess and coordinate merchandise transfers and moving requests between Brown Elephant stores and other Howard Brown Health locations, confirming needs and timing, assigning staff and trucks, and communicating changes through completion.
Complete required administrative and operational paperwork accurately and on time, working with Human Resources and other departments on personnel, payroll, financial, insurance, and property documentation.
Attend required meetings, communicate operational needs and concerns, and follow through on assigned actions.
Perform other duties as assigned.

Benefits

Employer-sponsored health insurance with BCBS HMO, PPO, and PPO Select plans.
BCBS dental insurance.
BCBS vision insurance.
Three weeks of paid vacation and one week of personal time.
12 accrued sick days per year.
10 paid holidays, including Juneteenth.
PTO Exchange allowing employees to turn unused PTO into liquid assets.
401(k) program with up to 5% employer match after 90 days.
Employer-paid basic life insurance valued at one times annual salary.
Voluntary life and AD&D insurance.
Short-term and long-term disability coverage.
Pre-tax commuter and parking benefit account.
Flexible Spending Accounts for healthcare and dependent care.
Tuition reimbursement and student loan forgiveness programs, including NHSC and PSLF.
Employee Assistance Program with five employer-paid counseling sessions.
50% discount at Brown Elephant Resale Shops and discounts at local businesses.
Continuous learning opportunities and professional development.