Assistant Manager Default Administration

Mountain America Credit Union•Sandy, UT

4d•Hybrid

About The Position

The Default Administration Assistant Manager is responsible for managing team members within the Default Administration team, including Bankruptcy, Foreclosure/REO, and Deceased account personnel. Compiles and delivers performance evaluations and participates in the quality review process. Be an effective leader in knowledge, skills, and morale to all of Asset Management team members. Serves as an escalation point above team members for default-related issues that require additional adeptness and expertise in servicing MACU’s Bankruptcy, Foreclosure/REO, and Deceased portfolio loans and shares. Performs all duties in accordance with the company’s policies and procedures, and all US state and federal laws and regulations, wherein the company operates.

Requirements

3+ years of bankruptcy experience working in a bankruptcy position, law firm specializing in creditor representation, or Trustee’s office with experience in bankruptcy case management.
1 year of experience in foreclosure, eviction, loss mitigation, and/or deceased account handling.
Demonstrated experience leading team(s) of employees, preferably in a financial setting as team lead or through concurrent learning.
Understanding of basic mortgage documents, including collateral documents.
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, Excel, and Teams.
Advanced knowledge of PACER, CM/ECF filing, and Trustee websites (13network and/or NDC).
Knowledge of Xchange platform (jurisdictional, case type, and case search), as well as credit union-preferred skip tracing programs.
Knowledge of Ring Central dashboards and Max Agent/Nice.
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
Adaptive to change, responds positively to altered circumstances or conditions.
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.
Data analytics and data validation skill sand proficiency in business data analysis (MS Excel, etc.).
Ability to sit, talk and hear consistently.
Ability to stand, walk, and use hands to handle or reach occasionally.
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Ability to lift up to 25 pounds occasionally.

Nice To Haves

Demonstrated experience with Symitar or other financial software preferred.
Paralegal certification or coursework preferred.
Additional coursework in banking and credit, collection law is preferred.

Responsibilities

Supervises in-person and remote team members regarding Bankruptcy, Foreclosure/REO, and Deceased account procedures in accordance with company policy.
Assists in analyzing trends, team performance data, and various reports to ensure department objectives are met.
Resolves escalated member concerns and complaints by assisting Default Administration Team Lead and Default Administration team members and/or handling escalated calls related to Default Administration, including loss mitigation, repossession, bankruptcy, foreclosure, REO, eviction, and deceased accounts.
Works in conjunction with Default Administration management to ensure the Knowledge Center aligns with updated, accurate procedures and guidelines.
Ensures that daily processes and forms are in compliance with any changing bankruptcy laws and regulations.
Monitors vendor performance (bankruptcy, foreclosure, and REO) and properly notifies Default Administration Manager when performance issues occur (vendors inability/failure to comply with procedures).
Partners with management to continuously develop leadership skills through presentations, trainings, and credit union courses.
Provides coverage and back up to Default Administration Manager as needed, as well as all areas of the Default Administration team (bankruptcy, foreclosure, REO, and deceased accounts).
Partners with Collection and Repossession Assistant Managers to determine department-wide training needs; develops training material with Lending Training Specialist, including bankruptcy, foreclosure, REO, and deceased account training decks.
Partners with management and Asset Management/Lending Technology Analyst to enhance bankruptcy, foreclosure, REO, and deceased account processes in Symitar and Aperture; utilizes all, applicable tools available to effectively manage pipeline, system of record, vendor tracking software, queries, as well as control reporting.
Provides quality service to credit union members to resolve account issues and enhance their financial relationship with MACU.
Exemplifies role as an Assistant Manager to promote and maintain effective partnerships with your team.
Incorporates MACU values and philosophy while fulfilling your responsibilities as a representative of the Asset Management department and the credit union.
Performs other duties as assigned.