Default Specialist

Waukesha State Bank • Waukesha, WI

1d • Onsite

About The Position

Join our Loan Servicing Team as a Default Specialist and play an important role in helping Waukesha State Bank's mortgage customers navigate challenging financial circumstances. In this position, you'll work directly with customers who are delinquent or at risk of becoming delinquent, providing knowledgeable, compassionate guidance and helping them identify the best path forward. Whether the goal is to help a customer remain in their home through a retention or loss mitigation option or navigate the appropriate disposition of a property, you'll be there to guide them through the process. This position manages a wide range of mortgage default activities, including collections, loss mitigation, foreclosure, bankruptcy and REO processes. You'll work closely with customers, attorneys, investors, insurers and internal departments while ensuring compliance with applicable regulations, investor guidelines and bank procedures. Responsibilities also include maintaining accurate loan and customer records, completing investor and regulatory reporting, processing claims, reconciling accounts and assisting with audits and examinations. We're looking for an experienced mortgage or banking professional who brings strong attention to detail, sound judgment, excellent communication skills and a genuine desire to help customers.

Requirements

• A minimum of five years of mortgage or banking experience is required.
• Must have the ability to obtain an active NMLS Record.

Nice To Haves

• At least two years of experience in collections, investor reporting or default servicing strongly preferred.

Responsibilities

• Manages a wide range of mortgage default activities, including collections, loss mitigation, foreclosure, bankruptcy and REO processes.
• Works closely with customers, attorneys, investors, insurers and internal departments.
• Ensures compliance with applicable regulations, investor guidelines and bank procedures.
• Maintains accurate loan and customer records.
• Completes investor and regulatory reporting.
• Processes claims.
• Reconciles accounts.
• Assists with audits and examinations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed